State Auto Insurance Review for 2024 (See Rates & Discounts Here)

The State Auto insurance review reveals how the company offers competitive rates, with some drivers paying as low as $125 per month for coverage. While consumer feedback varies, it is a good idea to consider in light of its service quality aside from its State Auto insurance rating.

UPDATED: Nov 27, 2024Fact Checked

Rachel Bodine

Feature Writer

Rachel Bodine graduated from college with a BA in English. She has since worked as a Feature Writer in the insurance industry and gained a deep knowledge of state and countrywide insurance laws and rates. Her research and writing focus on helping readers understand their insurance coverage and how to find savings. Her expert advice on insurance has been featured on sites like PhotoEnforced, All...

Feature Writer

Tim Bain

Licensed Insurance Agent

Tim Bain is a licensed insurance agent with 23 years of experience helping people protect their families and businesses with the best insurance coverage to meet their needs. His insurance expertise has been featured in several publications, including Investopedia and eFinancial. He also does digital marking and analysis for KPS/3, a communications and marking firm located in Nevada.

Licensed Insurance Agent

UPDATED: Nov 27, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Nov 27, 2024Fact Checked
4.0
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State Auto

Average Monthly Rate For Good Drivers

$125

A.M. Best Rating:

A

Complaint Level:

High

Pros

  • Competitive rates
  • Broad coverage options
  • Generous discounts
  • Strong financial stability

Cons

  • Slow claims processing
  • Delayed customer service
  • Mixed feedback
State Auto doesn’t have the cheapest rates on the market, but the unique coverage options you can add to your policy might make the price worth it. Although rates are usually expensive, drivers with a DUI might find affordable quotes from State Auto. Many customers enjoy the extra coverages available for purchase, but high rates mean you should compare other companies. While State Auto’s unique coverage might be worth the higher prices, you might overpay if you don’t see what other companies are charging.

This State Auto insurance review outlines two significant advantages: rates starting as low as $125 per month and excellent customer service.

State Auto Insurance Review

State Auto, originally an independent insurer, was acquired by Liberty Mutual in 2021, expanding its reach and financial stability. State Auto is backed by Liberty Mutual’s AM Best rating, providing added security.

State Auto Insurance Rating

Rating Criteria
Overall Score4
Business Reviews4.0
Claim Processing2.5
Company Reputation4.0
Coverage Availability4.9
Coverage Value3.7
Customer Satisfaction3.4
Digital Experience4.0
Discounts Available5.0
Insurance Cost4.2
Plan Personalization4.0
Policy Options4.1
Savings Potential4.4

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Some users have mentioned slow claims processing times. State Auto car insurance is a great option for drivers looking for affordable rates while ensuring reliability. To find the best coverage, it is recommended that you compare quotes from different providers. You can check if sites like AutoInsurance.org are legit for unbiased reviews and comparison tools.

If you’re wondering if auto insurance is a waste of money, contact the State Auto insurance phone number for more information. Find affordable State Auto insurance coverage today using our quote comparison tool above.

Things to Remember

  • This State Auto car insurance review shows rates starting at $125
  • State Auto insurance companies’ review highlights bundling discounts
  • State Auto customer service hours are Monday to Friday, with extended hours

Analyzing the Cost of Coverage With State Auto Insurance

Typically, insurance companies base the cost of coverage on driving history, age, gender, and often the location state, which all vary. Those with a clean driving history tend to have rates beginning around $125 per month with farm-state auto insurance. However, those with multiple traffic tickets or accidents will likely pay more.

State Auto Insurance Monthly Rates by Coverage Level, Age, & Gender

Age & GenderMinimum CoverageFull Coverage
Age: 16 Female$375$475
Age: 16 Male$425$525
Age: 18 Female$345$445
Age: 18 Male$395$495
Age: 25 Female$175$275
Age: 25 Male$205$305
Age: 30 Female$155$255
Age: 30 Male$175$275
Age: 45 Female$135$225
Age: 45 Male$155$245
Age: 60 Female$125$205
Age: 60 Male$145$225
Age: 65 Female$125$205
Age: 65 Male$145$225

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Another important factor for car insurance pricing is the statistical risk involved with younger drivers, especially those under 25 or male. In addition, premiums can vary by state, with some areas having higher rates of local risk factors.

State Auto Insurance provides a cost-effective solution for reliable and customizable coverage.

Daniel Walker Licensed Auto Insurance Agent

Knowing these variables will be vital to estimating auto insurance prices for a new car and finding cheap coverage.

Full Coverage Auto Insurance Monthly Rates by Age, Gender, & Provider

Insurance CompanyAge: 18 FemaleAge: 18 MaleAge: 30 FemaleAge: 30 MaleAge: 45 FemaleAge: 45 MaleAge: 65 FemaleAge: 65 Male
Allstate TablePress Logo$340$370$150$155$130$135$120$125
American Family TablePress Logo$315$345$135$140$120$125$110$115
Farmers TablePress Logo$330$360$145$150$125$130$118$123
Geico TablePress Logo$310$340$120$125$115$120$108$113
Liberty Mutual TablePress Logo$360$385$160$165$140$145$125$130
Nationwide TablePress Logo$305$335$135$140$115$120$110$115
Progressive TablePress Logo$325$355$140$145$125$130$115$120
$345$375$140$145$120$125$110$115
Travelers TablePress Logo$350$380$145$150$130$135$120$125
USAA TablePress Logo$290$320$115$120$105$110$100$105

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Overall, State Auto A.M. Best’s 2020 rating shows its excellent position in the market, with competitive rates across age groups and a strong reputation for pricing.

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How State Auto Insurance Prices Compare to Competitors

When comparing rates, State Auto Financial Corporation often offers more competitive premiums than State Farm, particularly for younger drivers under 25. State Automobile Mutual Insurance Company tends to have lower rates for these individuals and those with fewer years of driving experience.

State Auto Insurance Monthly Rates by Driving History

Driving HistoryMinimum CoverageFull Coverage
Clean Record$115$190
One Ticket$110$180
One Accident$120$195
One DUI$140$275

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The location also affects pricing. State Auto provides more affordable options in certain states, while State Farm’s nationwide presence may result in slightly better local rate adjustments.

Compare auto insurance prices by vehicle model or call State Auto’s phone number for the most affordable price. State Auto home insurance reviews also disclose the overall service provided.

Auto Insurance Monthly Rates by Driving Record & Provider

Insurance CompanyClean RecordOne TicketOne AccidentOne DUI
Allstate TablePress Logo$120$145$180$210
American Family TablePress Logo$110$135$170$200
Farmers TablePress Logo$115$140$175$215
Geico TablePress Logo$100$125$160$190
Liberty Mutual TablePress Logo$130$155$190$225
Nationwide TablePress Logo$105$130$165$195
Progressive TablePress Logo$120$150$185$220
$110$140$175$210
Travelers TablePress Logo$125$150$180$215
USAA TablePress Logo$95$120$155$185

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State Auto scores a 4.2 in this category for being a well-rounded and affordable option, though State Farm might have an advantage in some demographics.

State Auto Insurance Coverage Types and Options

State Auto Property and Casualty offers various options to suit its driver’s needs. Some of the major ones are as follows.

  • Complete Coverage: This is a type of liability combined with comprehensive coverage providing for accurate and actual damages and losses.
  • Minimum Coverage: This is used for low-premium costs and helps ensure that the State Auto provides legal minimum protection for the drivers.
  • Comprehensive Coverage: The insurance type protects against loss or damage not caused by vehicles, such as theft, weather, and vandalism.
  • Gap Insurance: Gap insurance always covers the difference between what you owe on your car and its market value if it is declared a total loss.
  • Add-Ons: Some of the convenient add-ons that you may choose from include roadside assistance and rental car reimbursement.

These flexible types of auto insurance make State Auto perfect for those who are looking for all-rounded coverage. Given its vast range, it is as competitive with State Farm auto refinance as to provide the overall creation of an excellent experience for every driver.

Comprehensive Auto Insurance Definition Card: State Auto Insurance Review

With a rating of 4.9, State Auto Insurance offers diverse coverage options designed to meet both standard and advanced needs. Getting a State Auto insurance quote appeals to individuals seeking reliable and comprehensive insurance solutions.

Discount Opportunities Through State Auto Insurance

State Auto, praised in most State Auto insurance company reviews, provides excellent ways for drivers to save money while securing quality coverage. They stress affordability for even poor budgets to achieve comprehensive insurance options.

State Auto, however, is famous for providing deep discounts. State Auto reviews help drivers reduce their coverage spending while being perfectly assured of top quality. State Auto is affordable, customer-friendly, and one of the best options for cheap auto insurance solutions.

Discount Opportunities Through State Auto Insurance

Discount TypeSavings Potential
Multi-Policy Discount15%
Safe Driver Discount20%
Vehicle Safety Discount10%
Anti-Theft Discount5%
Paid-in-Full Discount10%
Student Discount25%

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While comparing rates, it is also beneficial to remember that State Farm auto refinance rates and State Farm car loan rates may offer other forms of benefits. However, if you’re looking for the best auto insurance discounts for good drivers, State Auto could be a competitive choice and an excellent opportunity to save money.

These discounts are among the best in the industry and score a 5.0 on savings value. State Auto is committed to providing significant discounts so that budget-conscious customers should never have to sacrifice quality on their coverage.

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Customer Perspectives on State Auto Insurance

Customer feedback on State Auto insurance is mixed. Many customers appreciate the affordable premiums and the ease of managing policies online. However, some report slow claims processing and need more responsiveness to customer support.

Liberty Mutual agrees to purchase Columbus-based State Auto Insurance
byu/excoriator inColumbus

Discussions about affordable auto insurance are common on platforms like Reddit and Quora. For low-cost coverage, it helps to research which cars have the lowest insurance premiums and to consider options like rural-state auto insurance.

State Auto Insurance stands out for its blend of reliable coverage and customer-centric service, making it a trusted choice for policyholders.

Scott W. Johnson Licensed Insurance Agent

Despite such gripes, State Auto manages a 3.4 score in the customer review rankings, with many acknowledging competitive rates and decent service despite occasional hiccups.

Business and Industry Ratings for State Auto Insurance

According to various independent review sites, State Auto has a good reputation. AutoInsurance.org Reviews emphasize the company’s strength, combined with an overall rating that highlights customer satisfaction and some service-related issues based on BBB ratings.

State Auto Insurance Business Ratings & Consumer Reviews

Agency
J.D. Power TablePress LogoScore: 820 / 1,000
Avg. Satisfaction
Score: A-
Business Practices
Consumer Reports TablePress LogoScore: 60/100
Customer Feedback
Score: 1.89
More Complaints Than Avg.
A.M. BestScore: A
Excellent Financial Strength

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Knowing how to research auto insurance companies to assess professional ratings and customer feedback is essential before deciding.

Business reviews gave State Auto a rating of 4.0, mentioning the strong structure with practical support, especially since this was under Liberty Mutual management. Though customers do file complaints, State Auto is a leader in financial strength and possesses a good position with its clients.

In any case, it ranks nearly with State Farm auto loan refinance. State Farm car refinance options support maintaining good client relations. State Auto Safety 360 also provides enhanced protection features to ensure a safer driving experience.

Pros and Cons of State Auto Insurance

State Auto Insurance may be an excellent insurance company for saving money on premiums, but every insurance company needs to be fixed and have strengths and weaknesses.

Pros

  • Competitive Prices: As low as $125 per month.
  • Coverage: Wide variety of options; covers SR-22 filers and gap insurance.
  • Discounts: They offer great incentives, including rewards for safe driving and discounts for bundling multiple policies.
  • Stability: Backed by Liberty Mutual, a solid financial entity.

Cons

  • Claims: Some customers find their claims to be processed very sluggishly.
  • Customer Service: Long support delays during the peak hours of traffic.
  • Customer Feedback: Overall rating of service: mixed reviews.

State Auto Insurance has relatively competitive rates and various coverage options, although some customers have reported processing delays by services.

If you’re looking to refinance, you can shop for other programs, such as State Farm refinance cars, to save even more. Finally, confirm that AutoInsurance.org is legitimate and understand services such as USAA lienholder verification online, which would go into effect once you make your final decision.

State Auto insurance review

If you have problems with your policy, such as dissatisfaction with a claim, you must know how to dispute an auto insurance claim to obtain the desired result within due time. State Auto is still helpful for many because of its low rates and strong finances.

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The Complete Review for State Auto Insurance

The budget-friendly State Auto Insurance has rates from $125 a month, considering you are an excellent driver. After being acquired by Liberty Mutual Insurance, State Auto enjoys improved financial strength and receives a solid A.M. Best rating. The State Farm refinance car loan is a good option for those considering their car loan management.

Based on the complete review for State Auto insurance, it stands out as an affordable and reliable option for drivers seeking solid coverage at competitive rates.

The company provides various coverage options and discounts, though some customers report slow claims processing. Finding affordable auto insurance rates online is critical to finding the best coverage.

Overall, State Auto is competitive, particularly when compared with providers like State Farm, and is ideal for drivers seeking affordable, reliable coverage. Start comparing full coverage State Auto insurance rates by entering your ZIP code below.

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Frequently Asked Questions

Who owns State Auto insurance?

As highlighted in the Liberty Mutual auto insurance review, in 2021, Liberty Mutual acquired State Auto insurance, strengthening its financial stability and expanding its market reach.

Is AutoInsurance.org legit?

AutoInsurance.org’s legitimacy is well-established as a trusted online platform. It offers a free service for comparing auto insurance rates, reviews, and details from different providers. The website operates independently and is not linked to any specific insurance company, ensuring it delivers objective and unbiased information to users.

Is State Auto a good insurance company?

State Auto insurance is one of the cheapest-priced quotes, which makes this automobile driver’s company famous. Liberty Mutual provides competitive premiums and numerous cover options through this organization. However, State Auto insurance companies’ reviews recognize the slow procedures they follow in filing claims. Overall, customer service could be improved, too. Farm-State auto insurance offers similar coverage but with more prompt claim processing and much better customer service.

What types of insurance does State Auto offer?

State Auto keeps a balanced portfolio of insurance products ranging from auto, home, and renters to life and business insurance. Customers can tailor the policies to cover liability, collision, and comprehensive. Click here for cheap State Auto insurance quotes from top companies by filling in your ZIP code below.

How can I file a claim with State Auto insurance?

To file a claim with State Auto, you can do so through their website, mobile app, or by calling their claims department. You can track claims online; our customer support team is available 24/7. You can also use the best auto insurance apps to manage your policy.

Does State Auto offer discounts on auto insurance?

State Auto offers discounts for safe driving, multi-policy savings with home and auto coverage, and reductions for vehicles with anti-theft devices. To find out what discounts apply to you, contact State Auto or an agent. For more information, check out State Auto homeowners insurance reviews and auto state insurance options.

Can I manage my State Auto insurance policy online?

Yes, State Auto has also provided:

  • Online portal and a mobile app for policy management
  • Payment of policy premiums.
  • You are viewing coverage details.
  • They are filing claims.

Thus, managing insurance needs becomes relatively simple for policyholders from any corner of the world.

How does State Auto’s claims process work?

The claims process with State Auto begins with an online claim using their mobile app or phone call. The information goes to the claims adjuster, who approves the payment. State Auto’s fast processing contributes to its A.M. Best rating.

Is State Auto insurance available in all states?

State Auto insurance is available in several U.S. states, but not all of them. Check if it operates in your state and review the minimum auto insurance requirements by state before getting a quote.

How can I contact State Auto insurance customer service?

You can reach State Auto insurance customer service via a toll-free call, email them, or even live chat on their website. They also have mobile app support and portal assistance to help policyholders make changes or answer any queries regarding their policies.

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Rachel Bodine

Feature Writer

Rachel Bodine graduated from college with a BA in English. She has since worked as a Feature Writer in the insurance industry and gained a deep knowledge of state and countrywide insurance laws and rates. Her research and writing focus on helping readers understand their insurance coverage and how to find savings. Her expert advice on insurance has been featured on sites like PhotoEnforced, All...

Feature Writer

Tim Bain

Licensed Insurance Agent

Tim Bain is a licensed insurance agent with 23 years of experience helping people protect their families and businesses with the best insurance coverage to meet their needs. His insurance expertise has been featured in several publications, including Investopedia and eFinancial. He also does digital marking and analysis for KPS/3, a communications and marking firm located in Nevada.

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for State Auto Insurance Companies

3.36 (180 reviews)
1
February 3, 2023

Someone_Looking_for_a_Good_Insurance_Company

Do not get State Auto - they are completely incompetent

I am so incredibly frustrated with this company. We put one of those driving safety devices in our car to receive a policy discount. However, State Auto randomly stopped applying the discount 6 months into our policy and we could not get a hold of ANYBODY to make sure it was functioning properly. They just completely ignored us for 6 months, meanwhile, our policy doubled in price. We decided to cancel State Auto because of their ineptitude, and w...
I am so incredibly frustrated with this company. We put one of those driving safety devices in our car to receive a policy discount. However, State Auto randomly stopped applying the discount 6 months into our policy and we could not get a hold of ANYBODY to make sure it was functioning properly. They just completely ignored us for 6 months, meanwhile, our policy doubled in price. We decided to cancel State Auto because of their ineptitude, and we moved to a new insurance company. That was 3 months ago. Yet every month we still receive a charge from State Auto because they can't get it right that we've canceled our policy. We have signed documents terminating the policy and received confirmation that they have done so, yet we still receive this charge!! This company is an absolute joke and I would strongly recommend that you look elsewhere. You do not want to deal with their crap. They are completely incompetent.
1
June 28, 2022

KKing82

Scam Likely

State Auto has handled our insurance for years, without real incident. We had 3 vehicles insured, and in 2019, one of our vehicles was deemed a total loss BY State Auto. We paid off that vehicle, and purchased another-same make and model. We received updated insurance information that day for the new vehicle. Fast Forward nearly 3 years, I receive notification that the vehicle is being dropped from the policy, because it was a "commercial vehicle...
State Auto has handled our insurance for years, without real incident. We had 3 vehicles insured, and in 2019, one of our vehicles was deemed a total loss BY State Auto. We paid off that vehicle, and purchased another-same make and model. We received updated insurance information that day for the new vehicle. Fast Forward nearly 3 years, I receive notification that the vehicle is being dropped from the policy, because it was a "commercial vehicle"...I was confused. I pulled up all of our insurance cards, and they had the OLD vehicle insured, and not the NEW one. We had been driving the new vehicle since 2019. When I realized what happened, I asked to cancel, to move to another company, and for a refund of the premiums paid on the WRONG vehicle. That type of error, is not ok. After being bounced around from person to person, I FINALLY signed documents to have my policy cancelled, and submitted documentation to prove that we no longer had the vehicle that they wrongfully insured, in order to get a refund. TODAY, I received an UPDATED policy, with NEW premiums. I cancelled yesterday. Why am I receiving new documents, and where is the money I'm owed? Thankfully we weren't pulled over, or in any accidents during this 3 year period, but we'd like our money back. I have every email, and piece of requested documentation. This just isn't right. If this isn't resolved in a timely manner, I will be contacting an attorney.
1
July 3, 2021

Jennporter4

Don’t use State Auto

Trying to switch to someone else because we are being penalized for using our glass coverage that is INCLUDED with our policy!!!!!!!! We used it maybe twice for each vehicle once a year and they said that they considered to be “claims” and that we can’t switch because of how many claims we had aka glass repairs due to rocks hitting the windshield. Absolutely ridiculous!!!!!
1
April 10, 2021

bdom

SCAM ALERT!!!

SCAM! SCAM! SCAM! Do not even consider this company. I cancelled it a year ago, I got a confirmation from them. Yet, the kept taking money from my bank for almost a year, after the cancellation. My bank opened an investigation, and State Auto lied to them and stated that I never cancelled the insurance. Good thing, I kept the email confirming the cancellation and showed it to bank. Stay away from State Auto!
1
March 6, 2021

Daby0729

Read reviews before you purchase

Yeah they tried charging me twice after I canceled with them because they wanted to increase my rate when I have no accidents no tickets nada you should be lowering it not raising it. There's no way to remove your payment information off of their site the agent that was on my profile could not be reached kept getting undeliverable no return phone calls. I had to speak to five different people and file a report with my bank in order to get my mo...
Yeah they tried charging me twice after I canceled with them because they wanted to increase my rate when I have no accidents no tickets nada you should be lowering it not raising it. There's no way to remove your payment information off of their site the agent that was on my profile could not be reached kept getting undeliverable no return phone calls. I had to speak to five different people and file a report with my bank in order to get my money back. I had to threaten with a police report and BBB if they did not remove my payment information off of their website I'm still kind of worried I'm thinking of changing my debit card which is what my bank preferred me to do. Every time I contacted State Auto I was told I had to speak to an agent that I couldn't talk to them why would I have to talk to an agent when I'm talking directly to you I was told it's because he's our third party sellers it's not really State Auto insurance that's selling you the insurance these are people at home doing nothing that you are interacting with. Another thing that scared the crap out of me I can't contact the company to cancel I have to call the somebody else that I can't even get in contact with. you should be able to cancel online you should be able to remove your payment information online like every other insurance company allows you to do this is why they don't have a review button on their FB page because they're worried about reviews if you want to stateauto.com you would see them all should have read them The worst experience I've ever had with any insurance company. Be careful
1
February 23, 2021

JStou

Avoid State Auto at all cost!

State Auto is literally the most crooked Insurnace on the market. I have complete and full coverage commerical policy. I requested rental vehicle coverage. My wife slid off the road in a snow storm and State Auto didn’t cover a single thing. I’m stuck with a $9,000 bill. They refuse to actually cover anything but bodily harm. But a normal consumer policy would have covered it. Just not a commercial policy that’s 30% more expensive?!???!
1
August 20, 2020

Susan333

CRIMINALS THAT WILL STEAL YOUR MONEY

THE WORST GREEDY PIGS I HAVE EVER DONE BUSINESS WITH. My first policy started at $98 the following year it shot up to $198 because I had to file a claim that cost them possibly $500 so I let it go. This month my bill shot up to $298 a month. I was in shock so I called to ask why I had no accidents no tickets nothing had changed. They said it’s because of where I live lol mind you I do not live on the moon nor is the town I live in that bad. I ...
THE WORST GREEDY PIGS I HAVE EVER DONE BUSINESS WITH. My first policy started at $98 the following year it shot up to $198 because I had to file a claim that cost them possibly $500 so I let it go. This month my bill shot up to $298 a month. I was in shock so I called to ask why I had no accidents no tickets nothing had changed. They said it’s because of where I live lol mind you I do not live on the moon nor is the town I live in that bad. I said wait I’m in the same home I was in when I received my first policy. There response was “sorry” ARE YOU KIDDING ME PLEASE I BEG YOU DO NOT USE THIS COMPANY THEY WILL ROB YOU ONE WAY OR ANOTHER. THE OWNERS OF THIS COMPANY ARE GREEDY PIGS. I called them once for road side service I was on the tollway with a flat tire. GUESS WHAT NO ONE EVER CAME THEY LEFT ME THERE HELPLESS WAS FORCED TO CALL A FRIEND TO HELP. If you are young or older STAY AWAY FROM THIS JOKE ~ Yeah [REDACTED NAME] it’s time for you to go broke!!!! TERRIBLE TERRIBLE TERRIBLE THE WORST. I’m with a new company charging acceptable rates.. BUYER BEWARE ..
1
July 8, 2020

Disapprove

State Auto is inefficient, should not be in business.

DO NOT USE STATE AUTO they are inefficient. I found out that we had no comprehensive coverage on two of my vehicles. The vehicles have lien holders, so how does the underwriter approve a policy without FULL coverage?? Someone isn't doing their job at State Auto correctly and should be FIRED. My agent had to change the lien holder name on one vehicle because of a refinance and they charged 1606.80 for that change. When we inquired why we had no fu...
DO NOT USE STATE AUTO they are inefficient. I found out that we had no comprehensive coverage on two of my vehicles. The vehicles have lien holders, so how does the underwriter approve a policy without FULL coverage?? Someone isn't doing their job at State Auto correctly and should be FIRED. My agent had to change the lien holder name on one vehicle because of a refinance and they charged 1606.80 for that change. When we inquired why we had no full coverage, we were told no change can be made over the phone, contact the agent. However immediately at 6:15 pm. they made the change ?(without my agent), because as soon as we hung up I got an email, they charged and extra $2166.88 without the agent doing any change. When I texted my agent he was astonished and didn't get to look at the policy until the next day. When the agent checked his system the coverage showed on his end but State Auto showed 'Error! We are experiencing an issue with our system and are working to resolve the issue. Please try again later. If the issue persists, please refer to the SAHelps link at the top of the screen. Internal Server error, Please contact Administrator. Code 901 Timestamp 2020-01-28T17:28:44Z;CID plozx 3660700'. My agent cancelled the policy. We have been disputing these charges for months and State Auto took me to collections and is insisting I MUST pay.
1
June 17, 2020

Apar

Horrible Insurance Provider!

WORST INSURANCE COMPANY! Save your self the headache and frustration by choosing another company! I was insured for 5 months with State Auto I had issues after issue with them. My payments were set to take out each month automatically. Never happened when it was set to one month they took double payments. I paid twice a few months into my policy when trying to handle it wow what a pain. They finally refund that 2nd payment. A couple months pass I...
WORST INSURANCE COMPANY! Save your self the headache and frustration by choosing another company! I was insured for 5 months with State Auto I had issues after issue with them. My payments were set to take out each month automatically. Never happened when it was set to one month they took double payments. I paid twice a few months into my policy when trying to handle it wow what a pain. They finally refund that 2nd payment. A couple months pass I cancel my service my agent tells me I will get the refund for the days left refunded by check. Nope they are sending me to collections as they say they refunded me months ago and that I now owed a full month. No No No bank statements show they are incorrect but the lady they have working on it says she doesn't care what it shows I better pay or she is sending me to collections and I can say fair well to my credit score. OMG who is she! Trust me go with any other company this one sucks!
4
May 4, 2020

atiqa

Good customer service

Its a good company that offers different kind of packages of insurances. The customer service is excellent
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