Citizens Auto Insurance Review (2024)

Citizens Insurance sells auto coverage through its subsidiary, The Hanover, with rates averaging $157 monthly for full coverage insurance. It offers all the types of auto insurance available with most providers, such as liability, collision, comprehensive, and uninsured motorist coverage. Add-ons, such as Citizens Insurance roadside assistance, are also available.

Citizens Insurance, based in Howell, MI, is a popular choice. You can also buy Citizens home insurance in Michigan and other areas. The Citizens Insurance Michigan phone number is 1-800-922-8427 for Michigan drivers with policy questions.

Read More: Michigan Auto Insurance

Read our Citizens auto insurance review to discover if the company is right for you.

Are you wondering, “How can I get Citizens Insurance near me?” Enter your ZIP code into our free tool above to compare quotes for Citizen Insurance in Michigan and other states.

What You Should Know About The Hanover Insurance Group

Citizens Insurance — short for Citizens Insurance Company of America — was founded in 1915. It’s a subsidiary of The Hanover Insurance Group. Hanover is one of the top 25 providers of property and casualty insurance in the United States. The company was founded in 1852 and its current CEO is John Roche.

Read More: Hanover Car Insurance Review

Citizens is based in Howell, Michigan, making Citizens Midwest insurance popular throughout the region. It’s possible, therefore, that customers closer to the coast may have never heard of Citizens Insurance in MI. Grand Rapids, MI, for example, is a popular location for Citizens auto insurance in Michigan.

For Michigan drivers with policy questions, the Citizens Insurance phone number for Michigan is 1-800-922-8427, which is also the Citizens auto insurance phone number for drivers from other states. Also, the Citizens Insurance claims phone number is 1-800-628-6977.

Citizens’ parent company, the Hanover Insurance Group, is based in Worcester, Massachusetts. Hanover home insurance is available throughout the United States.

Comparing Citizens Auto Insurance Rates

To get auto insurance coverage with Citizens, you’ll need to buy it from The Hanover, its parent company. Check out the table below to compare The Hanover’s rates vs. top competitors:

Unfortunately, for drivers looking for a new policy, there is no such thing as Citizens auto insurance. Citizens is not an auto insurance company, which means there is no Citizens auto insurance rental car coverage, no Citizens insurance roadside assistance, and no Citizens auto insurance rebates.

Many of you may want to know: What is auto insurance for, anyway?

Auto insurance protects you from financial loss in the event of a car accident, theft, or other incidents that cause damage to your vehicle. This can be useful for paying for car repairs, medical bills, and legal fees. Auto insurance is mandated by most states in the U.S. Here are a few helpful statistics:

Even though there’s no Citizens car insurance, you can buy Citizens property insurance for your personal and commercial properties. Citizens also sells casualty insurance.

Often, customers are interested in bundling and want to know what an auto insurance specialist says about bundling rates. Though some insurance companies offer car insurance bundles, no Citizens auto and home insurance policies exist.

For policy questions, the phone number for Citizens Insurance is 1-800-922-8427. To file a claim, the Citizens auto claims phone number is 1-800-628-6977.

Citizens Auto Insurance Customer Service and Ratings

Is Citizen insurance good? Citizens insurance reviews are relatively good. The company carries an A+ rating from the Better Business Bureau, and has an average of 3.44 out of 5 stars on the BBB website, with 118 customer reviews. So, policyholders of Citizens Insurance in Michigan and other states seem to be satisfied with their coverage.

Also, there are relatively few complaints for Citizen auto insurance in Michigan and other regions, as it carries a lower-than-average complaint index from the National Association of Insurance Commissioners.

In addition, the company carries an A rating from A.M. Best, indicating it has good financial stability.

So, since Citizens auto insurance reviews are mostly positive, you can expect the company to handle your claims well. Since The Hanover is its parent company, you should also check out The Hanover Insurance reviews.

How to Find a Citizens Insurance Agent Near Me

Citizens operates through a select group of independent insurance agents and brokers. The Citizens auto phone number is 1-800-922-8427, which also serves as the Citizens Insurance phone number for Michigan drivers.

If you’re asking, “How can I find Citizens insurance agents near me,” look no further. You can easily find an insurance agent using the agent locator tool on The Hanover’s website.

Citizens’ agents can help you by answering questions like:

• How is Citizens Insurance impacted by COVID-19 (the coronavirus)?
• How can I amend my Citizens policy?
• Is anyone who drives my car impacted by Hanover auto insurance?
• How much would add another car to my Hanover car insurance policy cost?
• How can I get a Citizens insurance refund?

These questions are great starting points if you want to customize your Citizens or Hanover policy. Agents can also help you make Citizens insurance payments. Again, the Citizens Insurance phone number for agents is 1-800-922-8427.

How to File Citizens Auto Insurance Claims

The best way to file Citizens insurance claims is through the Hanover website. This will require your Citizens website login information.

Hanover policyholders can fill out online web forms to file a property insurance claim or auto insurance claim. Policyholders can also use Hanover’s website to get information about repairing auto glass damage and to find contractors or repair shops nearby. If you have internet access, this is much easier than filing a claim through the mail at Citizens Insurance’s claims address.

You can also call the Hanover Claim Service Hotline to file a Citizens insurance claim. The Citizens auto claims phone number is 1-800-628-6977.

The Hanover offers a different claim service for its Hanover Platinum Experience members.

The Hanover Platinum Experience includes the Platinum Auto Essential program. The Hanover’s Platinum Auto Essential is a basic car insurance policy that offers features like vehicle key replacement coverage and mechanical parts replacement. If you’re looking to file a The Hanover Platinum Auto Essential claim, call 1-800-799-6977.

Getting a Citizen Car Insurance Quote

Lastly, let’s take a look at how you can obtain a Citizens insurance quote. If you’re interested in Hanover’s auto insurance policies, you can also use this process to get a Hanover auto insurance quote.

The only way to get a quote from Citizens is to contact a Hanover insurance agent. Hanover offers an agent locator function on its website.

For more details, the Citizens Insurance Company of the Midwest phone number is 1-800-922-8427, which is also the Citizens car insurance phone number for all drivers.

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— AutoInsurance.org (@AutoInsurance) January 18, 2024

If you’re ready to compare quotes for the Citizens Insurance Company in Michigan or other Midwest states, enter your ZIP code into our free comparison tool below.