Infinity Auto Insurance Review for 2024 (Rates & Discounts Listed Here)

Our Infinity auto insurance review found that Infinity car insurance may be an excellent option for high-risk drivers. However, the company could provide too few opportunities for people seeking robust full coverage auto insurance options.

We reviewed multiple aspects of Infinity, from customer service to financial stability, to help you decide if the company is the right choice for you.

Infinity Auto Insurance Rating

Rating Criteria
Overall Score	3.7
Business Reviews	4.0
Claim Processing	2.5
Company Reputation	3.5
Coverage Availability	4.3
Coverage Value	3.5
Customer Satisfaction	2.0
Digital Experience	4.0
Discounts Available	4.3
Insurance Cost	3.9
Plan Personalization	4.0
Policy Options	3.8
Savings Potential	4.0

The main downside of Inifinity is that anyone living outside California cannot purchase a policy with Infinity.

Read on to learn more about Infinity auto insurance. If you want to find auto insurance quotes in your area, enter your ZIP in our free quote tool.

Infinity Auto Insurance: Average Monthly Rates

It isn’t easy to know how much you would pay for coverage with Infinity before getting a quote. Many factors affect car insurance rates, including age, location, and coverage type. To start, take a look at how rates vary by coverage, age, and gender at Infinity. 

Infinity Auto Insurance Monthly Rates by Coverage Level, Age, & Gender

The graphic below shows how Infinity’s average annual rates for full vs. minimum auto insurance coverage compare for 45-year-old drivers.

Still, it’s safe to assume that rates with Infinity would be higher than rates with other companies since Infinity primarily insures risky drivers.

While rates with Infinity are higher than those from other companies, they are often less expensive than those with Farmers and National General. Before you commit to a policy with Infinity, shop around and compare auto insurance quotes from multiple providers online.

Infinity Auto Insurance for High-Risk Drivers

If you’re a high-risk driver, auto insurance rates are likely to be at least slightly higher than average for a few years.

For teens and people with a driving infraction, auto insurance rates with Infinity are anywhere from 3% to 44% higher than the national average. Whether you have a DUI or a history of accidents, it can certainly affect your rates negatively. 

Compared to rates for a clean driving record, a DUI will cost drivers an average of $123 more per month for full coverage at Infinity. Here is another look at the Infinity average rates for drivers with a DUI on their driving record.

Rates will vary from one insurance company to the next as each company weighs factors like your driving record differently. So, those with accidents on your record won’t pay a set price. Here is a look at what you may be paying depending on what car insurance company you are with.

If you are pulled over and given a ticket for speeding, you may also see an increase in your auto insurance rates. Here’s how much, on average, Infinity rates may go up.

Overall, having infractions of any sort on your driving record will make your insurance more expensive. So, picking the right company for your situation can help keep costs down.

Infinity Auto Insurance Rates vs. the Competition

Infinity Auto Insurance is considered expensive because it primarily caters to high-risk drivers, especially in California.  This is one of the biggest complaints about Infinity Insurance from drivers who do not live in this state.

Take a look at Infinity’s average auto insurance rates by age and gender compared to those of its competitors below.

Infinity Auto Insurance Monthly Rates vs. Competitors by Age & Gender

Insurance Company	Age: 16 Female	Age: 16 Male	Age: 45 Female	Age: 45 Male	Age: 60 Female	Age: 60 Male
	$608	$638	$168	$160	$150	$154
	$810	$773	$139	$139	$120	$128
	$298	$312	$80	$80	$73	$74
	$506	$509	$111	$111	$99	$102
	$723	$785	$171	$174	$148	$159
	$411	$476	$113	$115	$99	$104
	$801	$814	$112	$105	$92	$95
	$311	$349	$86	$86	$76	$76

As you can see, Infinity is one of the more expensive options for most ages of drivers. Infinity is also pricier for DUI drivers, as you can see in the table below.

Infinity Full Coverage Auto Insurance Rates vs. Competitors by Driving Record

Insurance Company	Clean Record	One Accident	One DUI	One Ticket
	$86	$133	$148	$108
	$160	$225	$270	$188
	$139	$198	$193	$173
	$80	$132	$216	$106
	$111	$172	$234	$142
	$174	$234	$313	$212
	$115	$161	$237	$137
	$105	$186	$140	$140
	$86	$102	$112	$96
	$99	$139	$206	$134

Good drivers will find cheaper rates at companies other than Infinity, but Infinity is cheaper than Progressive for drivers with an accident on their record.

Infinity Auto Insurance Coverage Options

Infinity Insurance, which is owned by Kemper, offers multiple options for auto insurance coverage. The company website states that policyholders have the option to purchase liability auto insurance coverage that meets California’s requirements (Learn More: Minimum Auto Insurance Requirements by State), but they can also purchase a full coverage policy that provides the best protection possible.

Drivers shopping at Infinity have multiple car insurance options that allow them to personalize their auto insurance policies. See what Infinity offers below. 

Infinity Auto Insurance Coverage Options

If you’re looking for Infinity online insurance, you can easily get a free car insurance quote online or by calling 1-800-INFINITY. Their Infinity Insurance company reviews highlight their commitment to customer satisfaction.  For any claims-related inquiries, you can reach out to their dedicated Infinity Insurance claims department by calling their claims phone number.

While you can always purchase more than the limit, Infinity insurance policy limits are set to the California requirements for the following:

• Liability Coverage
• Collision and Comprehensive Coverage
• MedPay and PIP

Understanding your policy limits ensures you’re adequately protected and aware of what your insurance will cover. If you have any specific questions about the information on your Infinity Insurance Policy or specifically about Infinity Insurance Liability Coverage, reach out to their customer service team.

Infinity Roadside Assistance

Along with these policies, Infinity offers DriverClub, the company’s 24/7 roadside assistance program. If you ever need assistance on the road, Infinity Insurance’s 24-hour roadside assistance is available. With Infinity DriverClub, policyholders can receive assistance if they run out of gas, get locked out, have a dead battery, and much more.

Infinity Insurance offers a convenient roadside assistance program to keep you protected when unexpected incidents occur on the road. Don’t forget to report an accident to Infinity Insurance as soon as it’s safe to do so.

The Infinity Insurance roadside assistance phone number is 1-800-353-6737. For non-urgent matters, you can contact Infinity Roadside Assistance at [email protected]. Membership for DriverClub is included in your Infinity auto insurance rates, though you will have to pay for roadside assistance services as needed. 

Other Insurance Policies Sold by Infinity

Infinity Specialty Insurance Company offers a range of insurance solutions tailored to meet the needs of both personal and commercial customers. As part of the Infinity-Kemper Company, they provide coverage options that can be customized to fit individual budgetary and coverage requirements.

Their commitment to customer service supports a team of Spanish-bilingual insurance agents who are well-equipped to answer questions and find the best policies for clients.

Infinity, previously Kemper Insurance, also offers Infinity Life Insurance.  Let’s explore more about Infinity’s low-cost insurance offerings:

• Infinity Life policies are underwritten through undisclosed, non-affiliated companies.
• Unit-Linked Policy (UAE), also known as Union Insurance, offers a policy called Infinity Life, which is a flexible, variable, and universal life insurance policy. This policy serves as a traditional life insurance protection and an investment opportunity for financial growth.
• Infinity Life Insurance also provides term life coverage. You can choose from various terms, including 10-year, 15-year, 20-year, and 30-year policies.

Whether you’re seeking personal auto insurance or commercial auto insurance for your business, Infinity Select Insurance can assist you in finding the right fit for your insurance needs.

Infinity Auto Insurance Discounts

Infinity does offer its policyholders specific auto insurance discounts on coverage, including the following:

Infinity Auto Insurance Discounts and Maximum Savings

If you live in California and believe you may qualify for coverage, you can call Infinity to speak with a representative. Some discounts could help you save as much as 20% on your insurance premium.

If you are purchasing a family policy, you may want to find out which auto insurance companies have the biggest multi-car discounts. You can get Infinity auto insurance quotes and quotes from other companies to see which offers the best deal on multiple cars or multiple policies. 

Infinity Auto Insurance Customer Reviews

Reading customer reviews is an important part of analyzing a company. Infinity doesn’t have the best customer satisfaction ratings, but some customers have left positive feedback on rating sites regarding claims and customer service.

For example, Infinity customers have left positive Infinity reviews on Trustpilot, a review platform where customers can rate the company.

However, while some positive reviews have been left on sites like Trustpilot, the overall ratings for Infinity are low. Trustpilot’s overall rating for Infinity from customer reviews is only 1.2 out of five stars.

For the most part, customers’ Infinity insurance ratings don’t make the company stand out from the competition for customer service (Read More: Auto Insurance Companies With the Best Customer Service).

Infinity Auto Insurance Business Ratings

Infinity’s business ratings give insight into a company’s credibility, such as its financial stability, claims handling, and more. Take a look at Infinity’s main business ratings below.

Infinity Insurance Business Ratings & Consumer Reviews

Agency
	Score: 790 / 1,000 Avg. Satisfaction
	Score: A- Financial Strength
	Score: 70/100 Mixed Customer Feedback
	Score: 1.25 More Complaints
	Score: A- Good Financial Strength

Infinity has a higher-than-average number of complaints lodged at the NAIC. Infinity also had low customer satisfaction ratings, as recorded in J.D. Power’s latest study (Learn More: Best Auto Insurance Companies for Paying Claims).

However, Infinity did have good ratings from Consumer Reports, and its financial stability is strong.

Infinity Auto Insurance Pros and Cons

Not sure if Infinity is the right auto insurance company for you? Take a quick look at Infinity’s main pros below.

• High-Risk Coverage: Infinity insures high-risk drivers who may have trouble finding high-risk auto insurance elsewhere.
• Coverage Options: Infinity has great add-on coverages, especially its roadside assistance program.
• Spanish Website: Infinity offers an alternate website for auto insurance that is fully in Spanish.

While Infinity’s pros are great, the company also has some issues that drivers should be aware of before signing up for an auto insurance policy.

• Higher Rates: Because Infinity specializes in higher-risk auto insurance, it charges more than other companies for good drivers.
• Customer Satisfaction: Infinity has lower customer satisfaction ratings and multiple complaints.

When reading our Infinity insurance review, be sure to fully consider the pros and cons of Infinity so you can make the decision that’s right for your coverage needs and wallet.

Infinity Auto Insurance Contact Details

Below is a full list of Infinity contact details for auto insurance. You can also find Infinity insurance phone numbers listed on their website.

• Infinity Insurance Company Address: 900 E. Laurel Avenue McAllen, TX 78501
• Infinity Insurance Customer Service Phone Number: (800)-690-3818
• Infinity Insurance Claims Phone Number: (800)-4763-4648
• Infinity Commercial Auto Insurance Phone Number: (800)-722-3391
• Infinity Insurance 24 Hour Roadside Assistance Phone Number: (877)-512-6964

You can also get an Infinity Insurance quote by calling (800-463)-4648. Infinity customer service hours are 8:00 am to 6:00 pm Monday through Friday and 8:30 am to 3:00 pm on Saturday.

How To Pay Your Infinity Auto Insurance Policy

As an Infinity Insurance Agency, Inc. customer, managing your auto insurance payments is straightforward and hassle-free. To pay your bill online, go to InfinityAuto.com. If you have any questions about your policy or need assistance with processing your payment, you can connect with their friendly and knowledgeable customer service team by dialing 1-855-478-3705.

Read More: How do auto insurance payments work?

Don’t let payment confusion stand in the way of protecting what matters most. Additionally, if you prefer to make a one-time payment online, log in to your Infinity Auto account, click on “Payments” in the top menu bar, and choose from the available payment options. The Infinity Auto Insurance App also provides convenient features, including payment history, policy viewing, and more.

What You Should Know About Infinity Auto Insurance

If you’re a high-risk driver searching for proper car insurance coverage, you may want to consider full coverage Infinity Insurance. Infinity auto insurance offers nonstandard coverage to drivers who may have difficulty finding policies with other companies.

Infinity has an A- (Excellent) financial strength rating with A.M. Best and a stable outlook for the future.

The company also has an A+ rating with the Better Business Bureau (BBB).  The Infinity auto insurance company offers the typical car insurance options, but it allows high-risk drivers to purchase liability-only policies. Unfortunately, Infinity car insurance is only available in California, so drivers outside of California will have to look elsewhere for cheap auto insurance for a bad driving record.

Since finding cheap auto insurance options may be difficult if you shop at Infinity, we recommend getting quotes from a few different companies to find the best deal. Compare rates now with our free quote comparison tool.