Liberty Mutual Auto Insurance Review for 2024 (Rates & Discounts Listed Here)

Utilize this Liberty Mutual auto insurance review to check affordable rates and coverage options. Rates start at a minimum of $60/month. Liberty Mutual offers discounts like multi-policy and RightTrack for safe drivers, along with great customer service and extensive coverage, making it a flexible choice.

UPDATED: Dec 26, 2024Fact Checked

Shawn Laib

Insurance and Finance Writer

Since graduating from the University of WA with a B.A. in English Literature, Shawn has been professionally writing in the spheres of entertainment, insurance, business, marketing, and politics. He is passionate about using his writing skills and insurance knowledge to educate the general population on everyday issues surrounding these misunderstood topics. His work has been published on SUPERJ...

Insurance and Finance Writer

Heidi Mertlich

Licensed Insurance Agent

Heidi works with top-rated insurance carriers to bring her clients the highest quality protection at the most competitive prices. She founded NoPhysicalTermLife.com, specializing in life insurance that doesn’t require a medical exam. Heidi is a regular contributor to several insurance websites, including FinanceBuzz.com, Insurist.com, and Forbes. As a parent herself, she understands the need ...

Licensed Insurance Agent

UPDATED: Dec 26, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Dec 26, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

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UPDATED: Dec 26, 2024Fact Checked
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Liberty Mutual

Average Monthly Rate For Good Drivers

$60

A.M. Best Rating:

A

Complaint Level:

Low

Pros

  • Multiple types of insurance products and car insurance features
  • Available in all 50 states and Washington, DC
  • Many discounts and telematics programs

Cons

  • High rates, especially for young drivers
  • Average customer service ratings
Liberty Mutual is a recognized name in insurance and has been around for over 100 years. But unfortunately, while Liberty Mutual is one of the best auto insurance companies in the country, it also has some of the highest car insurance rates. Although rates tend to be above average, so are the various products and services offered by Liberty Mutual. For example, drivers can bundle their auto insurance with home, renters, boat, RV, small business, or pet insurance. Drivers with Liberty Mutual insurance have multiple ways to save, such as adding car insurance discounts and participating in RightTrack. While auto insurance rates start high, remember to consider all ways to save when comparing a Liberty Mutual insurance quote. Keep reading to learn more about the Liberty Mutual insurance company and see if it’s right for you.

In this Liberty Mutual auto insurance review, we explore the insurer’s competitive pricing, which starts at $60 per month, and its range of flexible coverage options.

Liberty Mutual Auto Insurance Review

Discounts that the insurer offers plus a feature like the RightTrack program helps the policyholder in saving. They have a variety of coverage options and even offer bundling with home and other types for additional savings.

Liberty Mutual Auto Insurance Rating

Rating CriteriaLiberty Mutual: Liberty Mutual Auto Insurance Review
Overall Score4.3
Business Reviews4.0
Claim Processing3.3
Company Reputation4.0
Coverage Availability5.0
Coverage Value4.1
Customer Satisfaction4.0
Digital Experience4.5
Discounts Available5.0
Insurance Cost4.2
Plan Personalization4.5
Policy Options5.0
Savings Potential4.5

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From liability coverage to full protection, there are several coverage options tailor-fit for your needs.

Get the best auto insurance rates possible by entering your ZIP code into our free comparison tool today.

Things to remember

  • Liberty Mutual Insurance provides auto coverage starting at $60 monthly for basics
  • Policyholders can access discounts and features like RightTrack for extra savings
  • Bundling with home and other insurances offers additional savings opportunities

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What You Should Know About Liberty Mutual Insurance

Liberty Mutual Insurance is a household name and has been around for over a century. However, while Liberty Mutual is one of the best auto insurance companies in the country, but it also carries some of the highest car insurance costs.

In addition to the above-average rates and good bundling, like home and renters insurance discounts, Liberty Mutual also has the RightTrack program for policyholders. Compare around for quotes and never settle for anything less.

Age and Gender-Based Auto Insurance Rates from Liberty Mutual

When determining the recommended auto insurance coverage levels, note that Liberty Mutual also raises its monthly rates as you age, and depending on your sex and what coverage you require most. A female of that same age pays an average of roughly $283 for his or her minimal coverage, while a male pays about $325.

Liberty Mutual Auto Insurance Monthly Rates by Coverage Level, Age, & Gender

Age & GenderMinimum CoverageFull Coverage
Age: 16 Female$283$723
Age: 16 Male$325$785
Age: 18 Female$231$626
Age: 18 Male$279$626
Age: 25 Female$72$187
Age: 25 Male$83$215
Age: 30 Female$67$174
Age: 30 Male$77$200
Age: 45 Female$66$171
Age: 45 Male$68$174
Age: 60 Female$60$148
Age: 60 Male$64$159
Age: 65 Female$65$167
Age: 65 Male$66$170

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Rates drop dramatically for drivers 25 and older, as a 30-year-old female pays rates of $67 for minimum coverage and $174 for full-cover.

Liberty Mutual offers competitive coverage options and discounts, but its rates can be higher than average, especially for younger or high-risk drivers.

Michelle Robbins Licensed Insurance Agent

In contrast, full coverage is generally more expensive than liability coverage in all age and gender categories, with rates peaking for the youngest drivers, then ascending in a gradual slide with increasing age.

The Impact of Driving Records on Liberty Mutual Auto Insurance Rates

Liberty Mutual’s auto insurance monthly rates are influenced by the driver’s record, reflecting the potential risk associated with different driving behaviors. Minimum coverage costs $36 and full coverage is $111, both for people with clean driving records. But, if you have driving infractions, the rates go up drastically.

A driver with one ticket pays approximately $46 for minimum coverage and $142 for full coverage. If a driver has one accident, the monthly rates rise to $56 for minimum coverage and $172 for full coverage.

The most substantial increase occurs for drivers with a DUI, who face monthly rates of $77 for minimum coverage and $234 for full coverage auto insurance. Those tiered rates place a premium on clean driving history as the way to get the best rates available for any car to insure.

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Comparing Liberty Mutual’s Insurance Rates: By Age and Gender Against Major Competitors

Liberty Mutual’s auto insurance rates show noticeable differences compared to leading competitors, particularly based on age and gender. For example, 16-year-old female drivers face premiums of approximately $723 per month, while their male counterparts pay around $785. On the other hand, Geico provides much more affordable options, with rates for females at $298 and for males at $312.

As drivers age to 18, Liberty Mutual maintains a steady rate of $626 for both genders, which is higher than competitors like American Family, which charges $305 for females and $414 for males.

Liberty Mutual Auto Insurance Monthly Rates vs. Top Competitors by Age & Gender

Insurance CompanyAge: 16 FemaleAge: 16 MaleAge: 18 FemaleAge: 18 Male
Allstate TablePress Logo$608$638$448$519
American Family TablePress Logo$414$509$305$414
Farmers TablePress Logo$810$773$597$629
Geico TablePress Logo$298$312$220$254
Liberty Mutual TablePress Logo$723$785$626$626
Nationwide TablePress Logo$411$476$303$387
Progressive TablePress Logo$801$814$591$662
State Farm TablePress Logo$311$349$229$284
Travelers TablePress Logo$719$910$530$740

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Other competitors, such as Allstate, American Family, Farmers, Nationwide, Progressive, State Farm, and Travelers, show a range of monthly rates for both age groups, with Farmers offering some of the highest auto insurance premium at $810 for 16-year-old females and $814 for males. Conversely, State Farm presents a more affordable option with rates of $311 for 16-year-old females and $349 for males.

Liberty Mutual Insurance: Liberty Mutual Auto Insurance Review

The following overview puts Liberty Mutual in a comparison to other leading insurance providers and provides details on why one needs to shop around to find the best policy fitting his age and gender.

Exploring Liberty Mutual’s Comprehensive Auto Insurance Coverage Options

Auto insurance provided by Liberty Mutual contains both coverages, which most states require, and also those providing you with the maximum protection. Here’s an overview of a standard auto insurance policy with some of the common coverages that Liberty Mutual provides:

  • Liability Coverage: This coverage protects you against financial loss by paying the cost of commercial/property damages and bodily injuries incurred by others in a collision in which you are at fault.
  • Collision Coverage: Collision auto insurance provides financial protection for repairs to your own vehicle resulting from an accident, regardless of who is at fault.
  • Uninsured/Underinsured Motorist Coverage (UM/UIM): This coverage that helped in the case of an accident with another driver who either has little or no insurance. It helped pay damages for your vehicle.
  • Medical Payments Coverage: This insurance pays the medical bills, which result from injuries incurred in an accident, without regard to fault.
  • Personal Injury Protection (PIP): PIP pays for a lot of other things than medical bills after an accident, such as lost wages and child care costs.

Most states require only liability coverage, but you and your vehicle are not protected. Thus, most professionals suggest full coverage, which includes liability, collision, comprehensive, and other required covers.

Collision Auto Insurance: Liberty Mutual Auto Insurance Review

Many drivers are also looking for other covers and features that provide more protection than what is provided by a typical auto insurance. Liberty Mutual offers drivers with a number of various options to be altogether covered. Extra Liberty Mutual auto coverages and features include the following:

  • Accident Forgiveness: You can purchase accident forgiveness coverage when you maintained a clean driving record for five consecutive years; it covers your rates from increasing after your first future accident.
  • New Car Replacement: Pays for a brand-new vehicle if your less-than-one-year-old car gets totaled in an accident.
  • Roadside Assistance: You will have the chance to get roadside assistance for towing, jump-starts, fuel delivery, and locksmith services. This you can do by calling the Liberty Mutual number for roadside assistance.
  • Original Parts Replacement: This feature ensures that any replacement parts on your vehicle are original manufacturer parts rather than aftermarket options.
  • Lifetime Replacement Guarantee: Liberty Mutual offers a lifetime guarantee on repairs made at approved network locations, ensuring peace of mind for policyholders.

In addition, drivers can easily add on benefits like Mexico car insurance and teacher’s car insurance for those driving to or driving on behalf of official school business in Mexico. These full-coverage options further cement Liberty Mutual as one of the unequivocal leaders within the car insurance market.

From accident protection to support with a roadside emergency, and assurance with genuine parts, Liberty Mutual will cover you. Consider these features when considering your auto insurance needs so that you get the best roadside assistance plans out there.

Evaluating Liberty Mutual Auto Insurance: Customer Ratings and Experiences

Liberty Mutual Auto Insurance has received positive ratings across several consumer review platforms. It holds a score of 857 out of 1,000 from J.D. Power, indicating above-average customer satisfaction, and an A rating for excellent business practices.

Consumer Reports gives it a rating of 74 out of 100 for good customer satisfaction, stating fewer complaints than the average. Besides, A.M. Best rates Liberty Mutual A, which is considered excellent in financial strength, meaning stability and dependability in the insurance market.

Liberty Mutual Insurance Business Ratings & Consumer Reviews

RatingsLiberty Mutual: Liberty Mutual Auto Insurance Review
J.D. Power TablePress LogoScore: 857 / 1,000
Above Avg. Satisfaction
Score: A
Excellent Business Practices
Consumer Reports TablePress LogoScore: 74/100
Good Customer Satisfaction
Score: 0.55
Fewer Complaints Than Avg.
A.M. BestScore: A
Excellent Financial Strength

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One Reddit reviewer shared his positive experience in dealing directly with Liberty Mutual, claiming ease in both the sales and customer service process without having to work with an agent. He thought the rate was reasonable, especially with a group discount, although once more he would admit others may be lower in overall cost for insurance carriers.

Comment
byu/Help_Me_Reddit01 from discussion
inInsurance

Filing an auto insurance claim can be a straightforward process if you know what to expect. One user shared their experience after filing a claim about a year ago when they were rear-ended. They are of the view that their claims experience has been positive, and so they can attest to the fact that Liberty Mutual served them well in this case.

What makes Liberty Mutual just as competitive in the insurance market is its wide range of coverage and relatively competitive discounts, hence a great option for drivers who need affordable auto insurance.

Justin Wright Licensed Insurance Agent

The positive feedback helps replace in this company a sense of responsibility towards the mainstays of business, like great customer service and competitive pricing, which encourages other people to look at Liberty Mutual when considering auto insurance.

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Navigating Coverage Choices With Liberty Mutual

As one of the top car insurance providers in the country, Liberty Mutual Insurance offers a variety of coverage options. However, rates tend to be higher than average, particularly for young drivers. Policyholders can save money through discounts, consider how to save money by bundling insurance policies, and participate in the RightTrack program.

Most of the reviews are positive, but the main complaints among customers are about its high rates and poor customer service. This insurance company is ideal for drivers with a low risk who want protection other than that provided for their vehicle.

It is not ideal, though, for young drivers or those who take a lot of risks on the road or even those with a low credit score because that will make the premiums much higher. Enter your ZIP code to explore which companies have the cheapest auto insurance rates for you.

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Frequently Asked Questions

How do I get a Liberty Mutual car insurance quote?

The quickest way to get a Liberty Mutual car insurance quote is by using the online server or calling a customer representative. You will need to input basic information about your vehicle, driving record, and coverage preferences in order to get an accurate quote based on the details.

Is Liberty Mutual a good car insurance company for drivers with a clean driving record?

Yes, Liberty Mutual is a good company for clean record drivers to get cheap rates beginning at $60 per month. For low-risk drivers, larger discounts for policies bundled together or the RightTrack program reducing premiums for safe driving can also be found with them.

Enter your zip code and discover what the best providers near you are charging.

How does Liberty Mutual’s car insurance compare to other providers in terms of coverage options?

Similarly, Liberty Mutual offers a wide array of coverage options from liability, collision and comprehensive coverage to rental car reimbursement. Their prices are more expensive than some competitors for certain drivers like young or high-risk drivers, but they have flexible policies with lots of customizable options like high-risk auto insurance.

What is the Liberty Mutual insurance rating for customer satisfaction?

Liberty Mutual consistently receives positive reviews for customer satisfaction. They hold a solid A rating from A.M. Best for financial strength and a score of 857 out of 1,000 from J.D. Power for customer service, indicating a reliable and dependable provider.

What is the Liberty Mutual car buying program?

The Liberty Mutual car buying program offers policyholders discounts when purchasing a new or used car through their partnered dealerships. This program helps you save on both the cost of the car and your auto insurance premiums, making it a valuable option for buyers.

What coverage does Liberty Auto Insurance provide for drivers who frequently travel?

Liberty Auto Insurance offers coverage for drivers who travel frequently, including comprehensive auto insurance for theft, accidents, and other incidents that can occur on the road. They also provide roadside assistance and offers coverage for rental cars, thus making travelers feel comfortable.

Is Land Rover approved by Liberty Mutual for body shop repairs?

Liberty Mutual works with body shops in its own network of approved repair facilities that includes places similar high-end brands as Land Rover. Land Rover owner, most likely having the best repairs at authorized shops covered under your policy.

Are Jaguar vehicles covered by Liberty Mutual body shop services?

Liberty Mutual covers Jaguar vehicles through its network of approved body shops. These shops are equipped to handle the specific needs of luxury vehicles, ensuring your Jaguar gets the care it requires following an accident or damage.

What do Liberty Mutual reviews say about its customer service and claims process?

Liberty Mutual reviews generally highlight its good customer service, with many customers appreciating the ease of filing claims and the support received during the process, including how to file an auto insurance claim<. However, some negative reviews point to slower response times and higher rates for certain drivers.

Where does Liberty Mutual rank among auto insurance companies?

Liberty Mutual usually falls within the top 10 U.S. auto insurers. It provides diverse types of coverage, strong customer service and competitive rates, although some reviews cite premiums that are higher than average for certain demographics.

What are Liberty Mutual customer reviews like?

Liberty Mutual has a lot of positive reviews from customers, thanks to its extensive coverage options and competitive prices. That said, customers are sometimes unhappy about high rates and customer service. Reputable providers usually have a good number of reviews across multiple sources, indicating better experiences.

How much does Liberty Mutual full coverage cost?

Liberty Mutual full coverage costs vary based on factors like age, driving history, and the level of coverage chosen. On average, full coverage policies may range from $150 to $400 per month, with discounts available for bundling, such as the best home and auto insurance bundling discounts, or safe driving through programs like RightTrack.

Does Liberty Mutual recommend comprehensive insurance for a Tesla?

Liberty Mutual typically recommends comprehensive auto insurance for high-value vehicles like Teslas. Comprehensive coverage ensures protection against non-collision-related incidents, such as theft, fire, or natural disasters, which is particularly valuable for expensive electric cars like Teslas.

Can I use Liberty Mutual’s in-network collision centers for Tesla repairs?

In a similar way, Liberty Mutual works with several authorized collision centers such as the ones that repair Tesla. Using an in-network shop can assist to guarantee your automobile repairs are carried out per manufacturer specifications and enable the claims process move along more swiftly.

What does Liberty Mutual roadside assistance cover?

Liberty Mutual’s roadside assistance includes towing, battery jump-starts, flat tire changes, fuel delivery, and lock-out help, keeping you safe and mobile. Best auto insurance companies for roadside assistance rank Liberty Mutual as a top option for reliable support.

What is Liberty Mutual’s phone number for customer service?

You can reach Liberty Mutual customer service by calling their main phone number at 1-800-290-8711. For any insurance-related inquiries, this number connects you to their support team, who can assist with policy questions, claims, and other services.

Why does Liberty Mutual have higher premiums?

Comprehensive coverage options, a variety of discounts, and decades as an insurer — these may be the trade-offs for higher-than-average premiums with Liberty Mutual. In addition, pricing can also be driven up or down due to a driver’s age, driver location, and claims record, so getting quotes is necessary to find the quote most suited for you.

Does Liberty Mutual offer accident forgiveness?

Yes, Liberty Mutual offers accident forgiveness as part of their auto insurance policies. The feature offers protections against raising rates after a first at-fault accident — as long as the driver meets eligibility requirements for the program, such as being a policyholder with no prior claims for a designated period of time.

Does Liberty Mutual offer renters insurance?

Yes, Liberty Mutual offers renters insurance as part of its suite of coverage options. This policy helps protect personal property in case of fire, theft, or other disasters. Bundling renters insurance with auto insurance can also qualify you for additional discounts, helping to lower your overall premiums.

Enter your ZIP code to start comparing premiums from highly-rated insurers in your area.

Is Liberty Mutual good at paying claims?

Liberty Mutual has a solid reputation for handling claims efficiently, with many customers reporting positive experiences. They have a high customer satisfaction score for claims processing, but like any large insurer, some customers may experience delays or issues, particularly in complex cases.

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Shawn Laib

Insurance and Finance Writer

Since graduating from the University of WA with a B.A. in English Literature, Shawn has been professionally writing in the spheres of entertainment, insurance, business, marketing, and politics. He is passionate about using his writing skills and insurance knowledge to educate the general population on everyday issues surrounding these misunderstood topics. His work has been published on SUPERJ...

Insurance and Finance Writer

Heidi Mertlich

Licensed Insurance Agent

Heidi works with top-rated insurance carriers to bring her clients the highest quality protection at the most competitive prices. She founded NoPhysicalTermLife.com, specializing in life insurance that doesn’t require a medical exam. Heidi is a regular contributor to several insurance websites, including FinanceBuzz.com, Insurist.com, and Forbes. As a parent herself, she understands the need ...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Liberty Mutual Insurance

3.95 (3,607 reviews)
1
March 10, 2024

Doug Bauman

Liberty Mutual Insurance review

After being monitored by the Liberty Mutual “RightTrack” software for 90 days, I believe it’s seriously flawed! I had scores 89-95 the entire time, which equated to “Excellent” driving according to their definition. With no late driving and no fast acceleration events the entire 90 days, a few hard breaking events where drivers abruptly cut in front of me or a yellow light took it toll. What are you supposed to do, hit the drivers that...
After being monitored by the Liberty Mutual “RightTrack” software for 90 days, I believe it’s seriously flawed! I had scores 89-95 the entire time, which equated to “Excellent” driving according to their definition. With no late driving and no fast acceleration events the entire 90 days, a few hard breaking events where drivers abruptly cut in front of me or a yellow light took it toll. What are you supposed to do, hit the drivers that cut you off or run a yellow lights? After the 90 day BS, I got a $40 saving off my annual premium. Whoopee! Do yourself a HUGE favor and look for auto insurance elsewhere! This “RightTrack” program is a BIG scam!
1
February 6, 2024

Ca_Issacs

Trash company

Absolutely no communication between the company, and I regardless of them having me give them 3 separate means to communicate with me. Trash company.
1
September 25, 2023

Mikem72262

Liberty is an over charging company

I went to cancel my home and auto policies I have with Liberty cause I found other insurance companies have better rates for the same coverage. On both my policies the coverage is the same or better than I have now and the total cost is now going to be HALF of what I was paying with Liberty. When I called to cancel I was then told that Liberty charges a $150 charge to cancel my policy (no other company charges this that I have had). This is no wh...
I went to cancel my home and auto policies I have with Liberty cause I found other insurance companies have better rates for the same coverage. On both my policies the coverage is the same or better than I have now and the total cost is now going to be HALF of what I was paying with Liberty. When I called to cancel I was then told that Liberty charges a $150 charge to cancel my policy (no other company charges this that I have had). This is no where shown in the policy about this charge to cancel. JUST ANOTHER WAY LIBERTY IS SCREWING IT'S CUSTOMERS!!!! I would tell anybody looking for insurance to try other companies if you want a better price!!!! Customer service even will tell you the company has NEVER reduced it's prices.
1
September 12, 2023

Brian_B

Don't ever expect help if you need it.

My car was damaged (rear end) by someone with Liberty Mutual Insurance 108 days ago. I have continually left messages with the Liberty claims representative and can't even get a phone call back. I wouldn't recommend this company to anyone looking for any sort of customer service.
1
July 31, 2023

Jayden09_

NO SECOND CHANCES FOR LOYAL CUSTOMERS!!!

I wasn't able to pay my bill all at once so I called Liberty Mutual for more time. The woman I talked to told me that I would have 40 days to pay my balance and 2 weeks later I was sent a check for half of what I had paid. When I called to see why, the person I talked to said the woman had informed me of the wrong dates and that now to rewrite a policy I would have to pay for the whole year in advance. So when Liberty Mutuals employees give you t...
I wasn't able to pay my bill all at once so I called Liberty Mutual for more time. The woman I talked to told me that I would have 40 days to pay my balance and 2 weeks later I was sent a check for half of what I had paid. When I called to see why, the person I talked to said the woman had informed me of the wrong dates and that now to rewrite a policy I would have to pay for the whole year in advance. So when Liberty Mutuals employees give you the wrong information they punish you after being a loyal customer for 2 years. Most people can't afford to pay for a whole year of coverage right now.
1
June 16, 2023

Tucky

Paying my Auto Insurance in the rears?

I've been trying to find out HOW I BEGAN MY AUTO INSURANCE WITH Randy Watkins in Florence KY. I began a auto policy in 2021 . I recently found out that I have been paying a rearrange policy . I've found a better rate with a different company other than Liberty Mutual. I have as told by Randy Watkins that I got a better rate on auto insurance due to knowing a Guaranteed Rate sales person Myron Fears.im not sure How that worked. However, I can't f...
I've been trying to find out HOW I BEGAN MY AUTO INSURANCE WITH Randy Watkins in Florence KY. I began a auto policy in 2021 . I recently found out that I have been paying a rearrange policy . I've found a better rate with a different company other than Liberty Mutual. I have as told by Randy Watkins that I got a better rate on auto insurance due to knowing a Guaranteed Rate sales person Myron Fears.im not sure How that worked. However, I can't figure out how I started a policy and now that I'm no longer going to be with Liberty Mutual and I told Randy that I wanted to stop my auto payment. That's when I was told that when I requested to stop that I find that I will owe Liberty Mutual a rearage of $90+! He said I elected the pay date. I'm certain that when. I signed up I paid money up front to start the policy. I've asked him to find the original payment and havent gotten an answer. Who do you know that pays insurance in the rears??
1
May 18, 2023

Zzzzzzz6969

Run away become they will cancel you

After 2 years of having car insurance with this is Company. Liberty Mutual had decided to cancel my insurance with them. Just because an animal had gotten in my way of driving on the highway and unfortunately hit the animal. I don't understand why they had cancel my policy when the accident happened about 2 years ago. I don't recommend liberty Mutual at all for they will cancel you for no good reason and not giving a good reason. I payed my bill ...
After 2 years of having car insurance with this is Company. Liberty Mutual had decided to cancel my insurance with them. Just because an animal had gotten in my way of driving on the highway and unfortunately hit the animal. I don't understand why they had cancel my policy when the accident happened about 2 years ago. I don't recommend liberty Mutual at all for they will cancel you for no good reason and not giving a good reason. I payed my bill on time and my deduction for the accident. I did my share of the game. They don't play nice at all. They play people. Run!
2
April 20, 2023

NG1989

Appraisers short change customers

Beware of malpractice with this company. I had damage from another vehicle and took it to a certified body shop. Liberty mutual appraiser was a total pain to negotiate with. He essentially only approve 25% of the repairs necessary to retain my manufacturer warranty on a brand new vehicle. If you are looking for solid coverage of a nice car, maybe think twice because this insurance will short change you and they don’t care about customers. Appra...
Beware of malpractice with this company. I had damage from another vehicle and took it to a certified body shop. Liberty mutual appraiser was a total pain to negotiate with. He essentially only approve 25% of the repairs necessary to retain my manufacturer warranty on a brand new vehicle. If you are looking for solid coverage of a nice car, maybe think twice because this insurance will short change you and they don’t care about customers. Appraiser I had was unreasonable. I’m filing a complaint with the state.
1
March 28, 2023

M__Atif

Terrible Company when it comes to honor their liability

Terrible company when it comes to honor their liability for other automobilists. Their driver crossed right light, destroyed my vehicle and liberty mutual denied my claim. First, for months they did not respond our emails. Than I called and their agent [REDACTED NAME] Bechard asked me to email her the details of the accident. another two months passed and again, no response from her. I called again and she was like, let me check your email and sa...
Terrible company when it comes to honor their liability for other automobilists. Their driver crossed right light, destroyed my vehicle and liberty mutual denied my claim. First, for months they did not respond our emails. Than I called and their agent [REDACTED NAME] Bechard asked me to email her the details of the accident. another two months passed and again, no response from her. I called again and she was like, let me check your email and said, your claim is denied. She decided in few seconds after checking my email. In fact she never read my emails, just wanted to give me false hope. They could do investigation, they could read my emails, they could go through pictures but hey had already decided to deny my claim. They knew that I do not have a camera in my car or any witness. I am an Uber driver, I lost my car, and my job because of this accident. I had to borrow money from friends to purchase another car and I still owe money. Just because I cannot prove it, does not mean it did not happened. I could not do anything so just writing this review.
1
March 20, 2023

pstringer818_gmail_com

WARNING!

WARNING!!!! FIND ANOTHER INSURANCE COMPANY! Will gladly take your money but after 30+ years when we needed them, it has been a nightmare!!!!
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<h3>Liberty Mutual Auto Insurance Monthly Rates by Driving Record</h3>
<h3>Liberty Mutual Auto Insurance Monthly Rates by Driving Record</h3>