National General Auto Insurance Review (2024)

Our National General auto insurance review found that the company has an A- from A.M. Best and an A+ from the BBB. National General auto insurance rates are much higher than the national average, with rates starting at $174 per month for a 30-year-old male driver with a clean driving record.

UPDATED: Dec 23, 2024Fact Checked

Alexandra Arcand

Insurance and Finance Writer

Alexandra Arcand is an outreach administrator and insurance expert located in North Central Ohio. She has a passion for writing, investing, and education. As an insurance content writer for over three years, Alexandra has first-hand experience in business finance, economics, and real estate. She leads an outreach writing team that specializes in travel, real estate, healthcare, law, finance, an...

Insurance and Finance Writer

Daniel Walker

Licensed Auto Insurance Agent

Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...

Licensed Auto Insurance Agent

UPDATED: Dec 23, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Dec 23, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Dec 23, 2024Fact Checked
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National General Insurance Company

Average Monthly Rate For Good Drivers

$161

A.M. Best Rating:

A-

Complaint Level:

High

Pros

  • Sells policies to high-risk drivers, including first-time DUI offenders
  • Will file SR-22 insurance if needed
  • Good policy options for people with a car and an RV to insure

Cons

  • No mobile app
  • Rates are higher than the national average
  • Receives more complaints than expected for a company its size
[su_box title="Things to Remember" style="default”]
  • National General receives more complaints than other insurance companies, though negative reviews focus on customer service and not claims handling
  • Rates with National General are higher than the national average, but special features like SmartService make policies more appealing
  • National General might be suitable for drivers associated with GM, RV owners, and people with a DUI
[/su_box] National General initially provided insurance for General Motors drivers as the GMAC Insurance Group. Today, National General is owned by Allstate but continues to sell insurance under its own name. Affectionately known as NatGen, National General offers a variety of insurance products, including high-risk insurance for drivers with DUIs and other violations. It also offers special perks for RV owners and drivers associated with General Motors. Unfortunately, National General has higher rates and more complaints than comparable companies. So while the best insurance for you might not be the cheapest, you’ll likely find similar plans for much less. National General’s unique perks and discounts make it worth getting quotes from, but you should always compare multiple companies. Learn more about National General below, then look at rates from other companies to find the best policy.

National General initially provided insurance for General Motors drivers as the GMAC Insurance Group. Today, National General is an Allstate owned company, but continues to sell insurance under its own name.

Affectionately known as NatGen insurance, National General offers a variety of insurance products, including high-risk auto insurance for drivers with DUIs and other violations. It also offers special perks for RV owners and drivers associated with General Motors.

Unfortunately, National General insurance quotes are high and the company has more complaints than comparable companies. So while the best insurance for you might not be the cheapest, you’ll likely find similar plans for much less.

National General’s unique perks and discounts make it worth getting quotes from, but you should always compare multiple companies. Learn more about the National General auto insurance company in our National General Auto Insurance Review below, then look at rates from other companies to find the best policy.

Find National General Automobile Insurance Today

Although National General has more complaints and higher rates than other insurance companies, its unique features and discounts make this company worth checking out. You’ll pay more for coverage, but National General’s SmartServices, special RV perks, and discounts for GM drivers make up the difference.

While getting a quote from National General is a good idea, you should always compare rates with other companies. Looking at multiple quotes is the best way to ensure you get the right policy for your needs.

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What You Should Know About National General Insurance Company (Integon)

Is National General car insurance good?

Unfortunately, National General car insurance reviews are not the best.

One of the most important things people look at when shopping for insurance is rates. While the cheapest rates don’t necessarily mean the best insurance, finding an affordable price is integral to your overall satisfaction.

National General car insurance quotes are typically much higher than its competitors, sometimes tripling the prices of other companies. National General Insurance also receives a much higher volume of customer complaints than companies of the same size. Most National General complaints center around National General’s customer service.

However, it’s not all bad news. National General has solid discounts and helpful policy features, especially for RV owners. National General also offers insurance to high-risk drivers and helps with cheap SR-22 auto insurance.

National General Insurance Ratings

While its customers might not paint a flattering picture, third-party rating companies leave more positive National General Insurance Company reviews.

A.M. Best ranks companies based on financial stability and gives National General an A-. This grade means that National General is a financially sound company and should have no problem paying any claim you might make.

The Better Business Bureau (BBB) rates companies’ abilities to resolve customer complaints. National General insurance reviews suggest that the BBB gave the company an A+ rating but there are nearly 2,000 complaints on the site.

J.D. Power lists insurance companies by their overall customer satisfaction on a scale of up to 1,000 points. National General scored 815, the lowest of the 25 companies on the list.

Finally, the National Association of Insurance Commissioners (NAIC) creates ratios for insurance companies of complaints received compared to their size. The average score is 1.0, and National General is far above it with a 9.44. That means National General gets more than nine times the average number of complaints.

National General Insurance Claims Handling

The National General Insurance has a lot of negative reviews about claims, but they don’t usually stem from how it handles claims. In fact, most customers report overall satisfaction with the National General claims department.

Customers report that National General processes claims quickly — most small claims are resolved and paid within 48 hours. Of course, more complex claims will take longer, but people seem satisfied with the resolution time.

As with all insurance companies, National General receives some complaints about its claims handling. However, these complaints are few, and National General seems to do quite well.

National General Insurance Company (Integon) Insurance Coverage Options

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Types of Car insurance From National General 

National General offers the following car insurance types:

  • Liability auto insurance. Liability comes in two parts — bodily injury and property damage. This insurance pays for damage you cause in an accident, and most states require drivers to carry it.
  • Collision insurance. You need collision coverage if you want your insurance to pay for repairs to your car after an accident.
  • Comprehensive auto insurance. Comprehensive coverage protects your car from everything else, including fire, weather, theft, and vandalism.
  • Uninsured/underinsured motorist coverage. If a driver without enough insurance hits you, your uninsured motorist coverage will pay for your car repairs. Uninsured motorist insurance also covers hit-and-runs.
  • Medical payments coverage. Medical payments insurance covers your health care expenses after an accident.
  • Personal injury protection insurance. Personal injury protection pays for health care bills, lost wages, physical therapy, and even funeral costs after an accident.

The amount of insurance from National General you need depends on your unique circumstances. For example, you might be fine with minimum insurance if you own an older car outright and want to stick to a budget.

You’ll probably need full coverage if you have a loan or lease on your car or can’t afford to replace it. Full coverage includes liability, collision, comprehensive, and uninsured motorist insurance, plus medical payments or personal injury protection.

Auto Insurance Add-ons From National General

Car insurance add-ons are a great way to customize your policy and add value to your plan. National General offers a few solid choices that extend the coverage on your car. These include:

  • Rental car reimbursement. National General will give you a daily allowance for a rental car when your vehicle is repaired after an accident.
  • Roadside assistance. While all National General policies include towing coverage after an accident, National General roadside assistance helps with additional problems like fuel delivery or a battery jumpstart.
  • SR-22 insurance. If your license has been revoked, you’ll probably need an SR-22 form to prove you carry your state’s minimum insurance. National General will file the form for you for a small fee.
  • Locksmith service. Are you worried about locking yourself out of your car? You can purchase locksmith services for up to $50.
  • Auto protection plan. Similar to mechanical breakdown insurance, this National General vehicle insurance add-on covers the cost of unexpected repairs but will not cover routine wear-and-tear repairs.
  • Mexico travel. Most American car insurance won’t work in Mexico, but National General can keep you legally covered.
  • Accidental death and dismemberment. National General will cover related expenses if you die or are dismembered in an accident.

It’s not as long a list as some of its larger competitors, but National General’s add-on options can keep you covered through most of life’s problems.

National General Policy Benefits

Although National General receives a high number of complaints, many customers feel the extra benefits of a NatGen auto insurance plan make up for it. National General offers the following benefits:

  • Emergency services. National General will give you up to $250 for food, lodging, and travel expenses if you find yourself stranded after a covered incident.
  • Lifetime guarantee for repairs. As long as you use one of its Gold Medal repair shops, National General guarantees a comprehensive or collision repair for as long as you own the car. This coverage is only available if you have rental car reimbursement.
  • Guaranteed claims service satisfaction. National General is committed to a happy claims resolution for every customer. If you’re not satisfied with your claim, National General will waive $250 off your deductible.

As long as you meet the eligibility criteria, these benefits are available on every policy. In addition, National General also offers perks with its SmartServices package and for drivers connected with General Motors.

National General’s SmartServices

National General offers its SmartServices package to elevate your insurance experience. The SmartServices package includes:

  • SmartAssist. This is a roadside assistance feature with better services than the standard plan.
  • SmartDrive. SmartDrive is an elevated version of rental reimbursement. It picks you up after an accident and covers a rental car similar to your own vehicle.
  • SmartInspect. You can choose any vehicle inspection service to review your car after it’s been repaired for a covered incident.
  • SmartReplacement. Totaling your car is never a fun experience, but the SmartReplacement program gives you expert advice on replacing your car. You’ll also get special pricing on GM vehicles.
  • SmartValet. SmartValet brings the rental car while you wait for repairs. After your car is fixed, SmartValet brings your vehicle to you and returns the rental.

SmartServices offers a great package if you want a better customer service experience. Check with a representative if you’re interested because prices and availability vary by state.

National General Motor Club

National General manages the National General Motor Club, and members get unique benefits. These include:

  • 24/7 support on the road
  • Trip routing and maps
  • Locksmith services
  • Discounts on shopping, dining, and entertainment
  • Roadside and towing services
  • Legal defense
  • Trip interruption coverage
  • Auto theft deterrent awards
  • Arrest bonds
  • Vehicle repair check guarantee
  • Hospital emergency room bond
  • $750 reimbursement for emergency services

Membership in the National General Motor Club comes in three tiers — basic, standard, and elite. These cost between $59 and $89 a year, and adding additional drivers to your plan costs as low as $10.

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Other Types of Insurance From National General 

National General has plenty of alternative insurance options, and you’ll qualify for a bundling discount if you buy additional policies.

National General sells the following policies:

  • Commercial auto
  • RV
  • Motorcycle
  • Homeowners/condo/renters
  • Flood
  • Umbrella
  • NatGen Health
  • Private collections

Although any of National General’s policies could be a good fit, RV owners should get a quote for coverage. National General is an excellent choice for RV insurance because of the unique discounts and features you’ll get when you bundle RV and auto insurance.

National General Insurance Company (Integon) Insurance Rates Breakdown

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National General Car Insurance Costs

Although National General offers excellent perks, its rates are generally much higher than the national average.

This is partly because National General provides coverage to high-risk drivers. High-risk insurance comes at higher prices due to the increased likelihood of future claims.

Although National General car insurance rates are usually higher than other companies, it’s still worth getting a National General quote. And remember — cheap auto insurance isn’t always the best.

Minimum Coverage With National General

Minimum coverage refers to the smallest amount of insurance you can carry in your state and still be legal to drive. Getting minimum coverage is a great way to keep the price of your insurance low.

The average minimum coverage with National General is about 20% higher than other companies. It can’t compete with providers like Geico or USAA, but your rates will vary based on location due to car insurance requirements in your state.

You don’t need to figure out your state’s laws by yourself — an insurance representative will know exactly how much coverage you need to be legal. Keep in mind that minimum coverage comes with greater out-of-pocket expenses if you’re ever in an accident.

Full coverage With National General

Full coverage refers to a suite of insurances that give your car a better range of protection. Although it’s more expensive, it also offers more valuable coverage.

As with minimum coverage, National General’s rates are above average. However, National General insurance rates are cheaper than Allstate, which is one of America’s most popular companies.

National General Insurance Rates for Teens

Teen drivers are one of the most expensive demographics for car insurance. These inexperienced drivers are more likely to engage in reckless behaviors, make incorrect choices in dangerous situations, and be involved in car accidents.

Like all companies that offer teen car insurance, National General rates are much higher for young drivers.

When you need to find cheap auto insurance rates for teens, National General might not be the best choice. Instead, companies like Travelers, Allstate, or USAA are better choices because they offer much lower rates for teens.

National General Insurance Rates for Young Adults

Young adult drivers typically have a few years of experience on the road, but insurance companies still consider them high-risk. Statistically, young drivers are more likely to file claims than older adults.

Although young adult drivers see higher rates until about 25, National General offers relatively affordable prices.

While still more expensive, National General’s rates for young adult drivers match more closely to the national average. Young adults looking to cut their insurance bills should look into National General discounts, especially if they have clean driving records.

National General Insurance Rates for Adult Drivers

Adult drivers are the cheapest demographic when it comes to age. Starting around 25, your rates will gradually lower as long as you maintain a clean driving record. You’ll probably see your cheapest rates between 55 and 65.

Like young adult rates, National General is slightly above the national average for adult car insurance.

Adult drivers should take advantage of as many car insurance discounts as possible to get the lowest rates. If the price of your insurance is your top priority, you’ll probably find cheaper rates elsewhere.

National General Insurance Rates for Older Adults

After decades of decreasing rates, drivers may see their insurance prices rise again as they age. This is because senior drivers are statistically more likely to file claims.

While National General rates are still higher than the national average, drivers in their 60s and 70s might find more affordable rates.

As with other age groups, National General is nowhere near the most affordable. Instead, it stays above the national average. Take a look at National General’s rates by age:

National General Average Annual Auto Insurance Rates by Gender and Age

Driver DemographicsAverage Annual Auto Insurance Rates
62-year-old male$916
62-year-old female$946
48-year-old male$910
48-year-old female$1,112
35-year-old male$860
35-year-old female$1,048
25-year-old male$1,426
25-year-old female$1,298
18-year-old male$5,076
18-year-old female$4,472

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Learn more about buying senior auto insurance.

National General Insurance Rates After an Accident

An at-fault accident on your driving record can drastically increase your rates for years, but finding affordable coverage isn’t impossible. Unfortunately, National General continues its trend of higher rates for people with accidents on their record.

Again, National General beats out only Allstate and AAA with its rates. If you have an at-fault accident on your record, you’ll probably have more luck comparing rates from companies like State Farm.

Other companies might deny you coverage if you have multiple accidents on your record. When that happens, you’ll need to look for high-risk insurance. Although rates will be much higher, National General will probably work with you.

National General Insurance Rates After a Speeding Ticket

Nearly everyone is guilty of speeding, especially when running late for work, school, or an appointment. However, speeding can be incredibly dangerous and is a factor in many accidents.

Although National General is willing to work with high-risk drivers, it charges more than the national average. You should compare rates with other companies, even if you have several speeding tickets, to see if you can find a better deal. Find out how a speeding ticket can affect your auto insurance rates.

National General Insurance Rates after a DUI

Of all the traffic violations that will increase your insurance rates, DUIs hit the hardest. After a DUI, it’s important to shop for new car insurance because rates vary wildly between companies. Your old insurance might not have the lowest rate for you.

National General does relatively well for drivers with a DUI. State Farm offers better prices, but National General is more affordable than major names like Geico, Allstate, Nationwide, and AAA. Learn how to find affordable auto insurance for drivers with a DUI.

National General Insurance Rates for Drivers with Poor Credit

While you might not guess that your credit score is part of the equation determining how much you’ll pay for car insurance, it plays an integral role. Insurance companies keep careful track of claims data, and the numbers show that people with low credit scores are more likely to file a claim.

National General is willing to work with low credit scores, but its rates are higher than the national average.

Although rates are higher, you don’t have to pay high rates forever. You can lower your rates by increasing your score — even getting into the fair category could reduce your rates by up to 50%.

National General Insurance Company (Integon) Discounts Available

National General GM Discounts

For most of its existence, National General was owned by General Motors. Due to this relationship, National General offers special discounts to drivers connected to General Motors. These drivers include:

  • People who have a GM card, GMAC auto financing, or a GMAC mortgage
  • Current or former GM employees
  • Employees of suppliers or dealerships that work with GM
  • OnStar subscribers with low mileage rates on their car

You might see much lower rates if you’re eligible, but National General’s GM discounts aren’t available in every state. You’ll need to speak with an insurance representative to check your eligibility. Take a look at some of the discounts in this table:

National General Average Annual Auto Insurance Rates by Gender and Age

Driver DemographicsAverage Annual Auto Insurance Rates
62-year-old male$916
62-year-old female$946
48-year-old male$910
48-year-old female$1,112
35-year-old male$860
35-year-old female$1,048
25-year-old male$1,426
25-year-old female$1,298
18-year-old male$5,076
18-year-old female$4,472

Compare RatesStart Now →

National General’s DynamicDrive

Usage-based auto insurance programs are gaining popularity because they offer safe drivers a way to save on their insurance. National General’s usage-based program is DynamicDrive.

DynamicDrive monitors your driving habits through the Routely app. It tracks driving behaviors like speeding, using your phone, and hard braking, then calculates a score after 30 days. You automatically get a discount for signing up for DynamicDrive, but you can save even more if you practice safe habits.

Usage-based insurance is a good option for low mileage drivers who practice safe habits. You can opt out of DynamicDrive whenever you’d like, but you’ll lose your participation discount.

Frequently Asked Questions

How do you get a car insurance quote from National General?

Getting a quote from National General is easy — you can speak with a local agent, call the customer service line, or use the online form. Unfortunately, National General does not have an app you can use to get quotes.

Does National General offer RV insurance?

Not only does National General offer RV insurance, but it also offers special perks for RV owners. You can buy basic coverage, including liability, collision, and comprehensive insurance, as well as:

  • Mechanical breakdown
  • Specialize equipment
  • Personal belongings
  • Complete general liability
  • Permanent attachment

National General offers coverage for Class A, B, and C motorhomes, fifth-wheels, travel trailers, and Airstreams.

How do you file a National General claim?

You can file claims over the phone with an insurance representative or use a National General login to access the online form. National General prides itself on the speed of its claims handling and guarantees your satisfaction with a $250 deductible waiver.

How do you make a National General insurance payment?

National General makes paying your bills simple. The easiest way to make a National General  insurance payment online is to access your account on the National General website. You can make a one-time payment or set up automatic payments. You can also speak with an insurance representative.

How do you cancel a National General policy?

You can cancel your policy either by calling and speaking with a representative or sending an email to National General cancellation services. National General might charge $50 for early cancellation.

What is National General Insurance?

So, who is National General Insurance? National General Auto Insurance is a leading insurance company that offers a range of coverage options for personal auto insurance. They provide policies to protect your vehicle and finances in the event of accidents, theft, vandalism, and other covered incidents.

What types of coverage does National General Auto Insurance offer?

National General Auto Insurance offers various types of coverage, including liability coverage, collision coverage, comprehensive coverage, uninsured/underinsured motorist coverage, medical payments coverage, and personal injury protection (PIP).

Is National General a good car insurance company?

If you’re asking yourself whether National General insurance is good, you should check (Integon) National General insurance reviews or National General insurance employee reviews.

What’s National General’s insurance rating with the BBB?

National General Insurance has an A+ rating from the Better Business Bureau (BBB). However, National General reviews on BBB are quite low, averaging only 1.06 out of 5 stars based on over 600 reviews.

Does National General have roadside assistance?

National General insurance has a roadside service as part of its auto insurance. National General’s  insurance roadside assistance includes 24/7 emergency services for issues like flat tires, dead batteries, lockouts, and towing for disabled vehicles.​

Does National General insurance cover towing?

National General insurance includes towing services for disabled vehicles.

Is Integon the same as National General?

Integon is a part of National General.

Is National General insurance owned by Allstate?

Allstate does own National General insurance.

What does National General roadside assistance cover?

National General’s roadside assistance covers a variety of services, including:

  • Towing services to the nearest qualified repair facility if your vehicle is not drivable.
  • Jump-starts for a dead battery.
  • Flat tire changes, provided you have a workable spare.
  • Lockout services if you are locked out of your car.
  • Delivery of fuel, oil, fluid, and water if your vehicle runs out of these essentials while on the road.

Does National General insurance cover rental cars?

National General covers rental cars. In fact, National General’s rental car coverage is part of its auto insurance policies.

Where is National General Insurance headquarters address?

The headquarters of National General Insurance is located at 5630 University Parkway, Winston-Salem, NC 27105-1312, USA.

Does National General insurance provide windshield replacement?

National General typically covers windshield replacement under its comprehensive auto insurance coverage.

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Alexandra Arcand

Insurance and Finance Writer

Alexandra Arcand is an outreach administrator and insurance expert located in North Central Ohio. She has a passion for writing, investing, and education. As an insurance content writer for over three years, Alexandra has first-hand experience in business finance, economics, and real estate. She leads an outreach writing team that specializes in travel, real estate, healthcare, law, finance, an...

Insurance and Finance Writer

Daniel Walker

Licensed Auto Insurance Agent

Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...

Licensed Auto Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for National General Insurance Company (Integon)

3.20 (393 reviews)
1
December 11, 2024

Samantha_

Horrible

Worst insurance ever. Worst customer service ever. You will never be able to speak to anyone over the phone . I have been on the phone for hours , everyday. Another driver hit me and I made a claim. Was told they’d get back to me and that someone would call. Never received a [REDACTED WORD] thing.
1
November 15, 2024

IRFANHUNZAI

FRADULENT COMPANY

This is a Fraud Company with Extremely Poor Customer Service. I am not a Policy holder for this company but one of their Insurer Hit my every day work Vehicle. And now its been more than two weeks I am going through so much pain. Getting in contact is like Hell. Their Representatives Don't want to help you or Fix the problem, They Just want to Connect you to the Assigned Department which never Receives your Calls. If you Ask for an Email or a dir...
This is a Fraud Company with Extremely Poor Customer Service. I am not a Policy holder for this company but one of their Insurer Hit my every day work Vehicle. And now its been more than two weeks I am going through so much pain. Getting in contact is like Hell. Their Representatives Don't want to help you or Fix the problem, They Just want to Connect you to the Assigned Department which never Receives your Calls. If you Ask for an Email or a direct Contact Number, they Literally say NO WE/I Can not its a SCAM Company with FRAUD EMPLOYEES. Literally I have no words to Explain how Pathetic their Company is. Extremely Non Professional. I am convinced that its FRAUDULENT Company with Poor Employees. Please Folks don't waste your time and Money.
1
November 13, 2024

Canyon

Don't do it

Payment taken out of my account. They did it and would send cancellation notices of non payment. Not my fault had proof. Broken windshield. Put it through integon time went by they didn't pay it. I'll have to now. I have no collision or glass. Just found that out on my truck loan . You have to have to have that on loan regardless. Thanks I appreciate it people.
1
November 13, 2024

Canyon

Never again

Money taken out of account every month for payment. Kept getting cancellation notices because of no payment . They were responsible to take it out and always did regardless. Kept getting cancellation notices. End of policy not out of account again gonna cancel. Money was taken had proof. When I cancelled I found out I had no collision or glass coverage. You have to have that with a loan regardless. They didn't. Accident I would of been screwed. N...
Money taken out of account every month for payment. Kept getting cancellation notices because of no payment . They were responsible to take it out and always did regardless. Kept getting cancellation notices. End of policy not out of account again gonna cancel. Money was taken had proof. When I cancelled I found out I had no collision or glass coverage. You have to have that with a loan regardless. They didn't. Accident I would of been screwed. Never again. Thanks for nothing.
0.5
October 1, 2024

Craig Waldron

National General Insurance Company (Integon) review

My car parked in a parking lot and was hit by GMAC Insurance client. 6/7/2024 today is 10/1/2024. [REDACTED NAME] [REDACTED NAME] nor her boss who covers Alabama never return phone calls. How can this comoang get a good rating?
0.5
September 26, 2024

Rick Miller

National General Insurance Company (Integon) review

This is the most Unprofessional company I have ever experienced in my life. My vehicle was rear ended by one of their insured drivers on 7/29/2024. The accident report was provided on 8/12 after picking it up from the police department. My vehicle was not inspected by an adjuster until 8/15, the appointment was scheduled for 10am and the adjuster showed up at 5pm. I provided Dash Cam Footage of their insured driver which rear ended my vehicl...
This is the most Unprofessional company I have ever experienced in my life. My vehicle was rear ended by one of their insured drivers on 7/29/2024. The accident report was provided on 8/12 after picking it up from the police department. My vehicle was not inspected by an adjuster until 8/15, the appointment was scheduled for 10am and the adjuster showed up at 5pm. I provided Dash Cam Footage of their insured driver which rear ended my vehicle while attempting to make a U-Turn in the middle of the street. The Dash Cam Footage provided the front view and rear view with the impact Audio & Video. I never received a phone call or email from anyone as I was told the adjuster is awaiting a statement from their insured driver. Despite me providing dash cam footage and photos placing him at the accident scene. I\'ve called EVERYDAY to be transferred to The Property Damage Department and stayed on the line for over an hour and no one picks up to assist. I\'ve submitted the required documentation in Small Claims Court at this point. The damage to Anyones vehicle is not just about being compensated finacially for repairs but it\'s also an inconvenience.
0.5
August 9, 2024

Cynthia Taylor

National General Insurance Company (Integon) review

I was t boned by an Integon National Insurance Policy Holder, and filed a claim to have my car repaired. I cannot get any agent on the phone, even though I have filed a claim, responded to their form that they sent me. I have spent hours on hold, no one ever answers, and when you leave your call back number, no one ever calls back!
0.5
June 25, 2024

Kat P

National General Insurance Company (Integon) review

My experience with this company was the worst ever!! I had an accident and had full coverage on my vehicle, it was a total loss. I\'m 5 months in waiting on my check. Bank is paid off so I\'m not understanding why the long wait for my money to be sent to me. I advise anyone and everyone DO NOT choose this insurance company. The worst service, horrible customer service, you choose to get a call back and never get a call back. You ask to speak to a...
My experience with this company was the worst ever!! I had an accident and had full coverage on my vehicle, it was a total loss. I\'m 5 months in waiting on my check. Bank is paid off so I\'m not understanding why the long wait for my money to be sent to me. I advise anyone and everyone DO NOT choose this insurance company. The worst service, horrible customer service, you choose to get a call back and never get a call back. You ask to speak to a supervisor and there\'s none available. Who ever owns this company they need to re-evaluate there staff because they are totally the worst in the business.
2
April 26, 2024

dammie875

Be careful about this company

I hate this company so much. I was in an accident and today it would be one month I called to file a claim immediately it happened and I gave them time and didn't start calling until it had been 2 weeks with no callback and it has been one excuse or another. the claim is still pending give us a few days, the reviewer is in the final steps of reviewing give us a few days I have given you people one whole month. I am a college student and it is my ...
I hate this company so much. I was in an accident and today it would be one month I called to file a claim immediately it happened and I gave them time and didn't start calling until it had been 2 weeks with no callback and it has been one excuse or another. the claim is still pending give us a few days, the reviewer is in the final steps of reviewing give us a few days I have given you people one whole month. I am a college student and it is my commuter car I got a car because I could not rely on public transport anymore now I am without a car and have no callback after this claim I am ending my insurance.
1
September 7, 2023

Michellemb

Cheap coverage, bad customer service

Cheap company! They have a terrible coverage and they basically ignore police reports to avoid paying for your vehicle damage. Don’t lose your time, they will do nothing for you. Customer service is a shame, consultants never answer the phone and they never get back to you if you leave a voice mail.
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