State Farm Auto Insurance Review for 2024 (+Actual Rates)

Our State Farm auto insurance review shows it as the best overall for affordable, high-quality coverage. With an average rate of $33/month, it's an excellent option for most drivers. Exceptional customer service makes State Farm one of the top choices for auto insurance, as highlighted by reviews.

UPDATED: Dec 23, 2024Fact Checked

Daniel S. Young

Insurance Content Managing Editor

Daniel S. Young began his professional career as chief editor of The Chanticleer, a Jacksonville State University newspaper. He also contributed to The Anniston Star, a local newspaper in Alabama. Daniel holds a BA in Communication and is pursuing an MA in Journalism & Media Studies at the University of Alabama. With a strong desire to help others protect their investments, Daniel has writt...

Insurance Content Managing Editor

Michelle Robbins

Licensed Insurance Agent

Michelle Robbins has been a licensed insurance agent for over 13 years. Her career began in the real estate industry, supporting local realtors with Title Insurance. After several years, Michelle shifted to real estate home warranty insurance, where she managed a territory of over 100 miles of real estate professionals. Later, Agent Robbins obtained more licensing and experience serving families a...

Licensed Insurance Agent

UPDATED: Dec 23, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Dec 23, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

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UPDATED: Dec 23, 2024Fact Checked
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State Farm

Average Monthly Rate For Good Drivers

$33

A.M. Best Rating:

B

Complaint Level:

Low

Pros

  • Competitive rates
  • Flexible coverage
  • Multiple discounts
  • High claims satisfaction
  • Financially stable

Cons

  • High-risk driver costs
  • Limited digital tools
  • Varies by location
  • State Farm is the largest car insurance company in America and has a wide variety of coverage options
  • Aside from the standard options, State Farm also offers the Steer Clear discount for young drivers and the Drive Safe and Save program for drivers with good driving habits
  • State Farm has an A++ from A.M. Best and an A+ from the Better Business Bureau
[/su_box] The State Farm Insurance company started in 1922 as a small car insurance provider for farmers. Since then, it has grown into the largest car insurance provider in the nation. This company offers extensive insurance options and generous discounts called State Farm Mutual Insurance. From state minimum auto insurance requirements to full coverage insurance, State Farm has coverage for just about every need. Since State Farm receives excellent ratings, you can trust that your service will meet expectations.  

Our State Farm auto insurance review lists the best rates for high-quality coverage. It offers some of the cheapest premiums, with an average monthly cost of around $33, and excellent customer service.

State Farm Auto Insurance Review

With a comprehensive list of policy options, including low-cost plans for those needing state-minimum coverage. This option has a robust claims process and outstanding customer satisfaction. Elevate your knowledge with our “Comparing Insurance Providers.”

State Farm Auto Insurance Rating

Rating CriteriaState Farm TablePress Logo
Overall Score4.3
Business Reviews5.0
Claim Processing4.3
Company Reputation4.5
Coverage Availability5.0
Coverage Value4.2
Customer Satisfaction4.1
Digital Experience4.5
Discounts Available5.0
Insurance Cost3.9
Plan Personalization4.5
Policy Options3.8
Savings Potential4.3

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The review encapsulates crucial aspects ranging from rates to the customer experience, serving you with the best pocket-friendly bargain. Start saving on auto insurance by entering your ZIP code and comparing quotes.


Things to Remember

  • Our State Farm auto insurance review highlights its affordable $33/month rates
  • State Farm excels in customer service and claims satisfaction for policyholders
  • Comprehensive coverage options make State Farm a top pick for reliable insurance

State Farm Average Cost vs. Competitors

State Farm’s average car insurance price is usually around the same or slightly higher than that of other leading insurers. On the other hand, drivers with a high-risk profile may get lower quotes from alternative insurers.

State Farm vs. Competitors: Minimum Coverage Auto Insurance Monthly Rates

Insurance CompanyMonthly Rates
State Farm TablePress Logo$33
Allstate TablePress Logo$61
American Family TablePress Logo$44
Farmers TablePress Logo$53
Geico TablePress Logo$30
Liberty Mutual TablePress Logo$68
Nationwide TablePress Logo$44
Progressive TablePress Logo$39
Travelers TablePress Logo$37

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The cost breakdown validates this, confirming that State Farm has some of the best rates overall (for families and young drivers) so long as you have a decent driving record. Read further about our “AAA vs. State Farm Auto Insurance.”

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State Farm Auto Insurance Coverage 

Price is a significant factor when shopping for auto insurance companies. The above rates may vary depending on age, location, and coverage level; State Farm’s average monthly premium is a competitive option for many drivers.

State Farm stands out with its dependable coverage, affordable premiums, and strong customer support, earning its spot as a leading auto insurance provider.

Tracey L. Wells Licensed Insurance Agent & Agency Owner

State Farm is a customer service-based company with generally competitive rates for safe drivers and those in high-risk categories.

State Farm Auto Insurance Review

State Farm’s mix-and-match plans offer different price options for people who want to save a little money but still get good coverage. Learn more about our “Largest Auto Insurance Companies in the U.S.” for a broader perspective.

State Farm Auto Insurance Monthly Rates by Coverage Level, Age, & Gender

State Farm offers reasonable car insurance rates for good drivers, which depend on age, gender, and the type of coverage. Rates drop quite a bit for those 25 and older but expect a premium to be higher if you’re under that cutoff.

State Farm Auto Insurance Monthly Rates by Coverage Level, Age, & Gender

Age & GenderMinimum CoverageFull Coverage
Age: 16 Female$124$311
Age: 16 Male$146$349
Age: 18 Female$101$229
Age: 18 Male$125$284
Age: 25 Female$39$102
Age: 25 Male$42$111
Age: 30 Female$36$101
Age: 30 Male$40$103
Age: 45 Female$34$94
Age: 45 Male$33$86
Age: 60 Female$30$76
Age: 60 Male$31$77
Age: 65 Female$35$85
Age: 65 Male$32$84

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State Farm prices for experienced drivers are very favorable. Costs go down with age and decrease between genders. Costly premiums are a common challenge for young drivers, but Alaska minimum coverage insurance can make them more manageable. Access the complete picture in our “Auto Insurance for Men vs. Women.”

State Farm Auto Insurance Rates by Driving Record

Your driving record contains details about your past, including speeding tickets, accidents, and DUIs. How infractions like speeding tickets affect your auto insurance varies depending on how long your record clears. However, the average time a violation affects your insurance is about three years.

State Farm Auto Insurance Monthly Rates by Driving Record

Driving HistoryMinimum CoverageFull Coverage
1 Accident$51$130
1 DUI$65$165
1 Ticket$44$115
Clean Record$33$86

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State Farm offers affordable insurance for people with imperfect driving records. Compare State Farm’s rates with those of other companies below. Explore our “American Family vs. State Farm Auto Insurance.”

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State Farm Coverage Options

It is a versatile choice for many drivers because State Farm offers many coverage options to meet customers’ needs in all circumstances. These options include:

  • Bodily Injury and Property Damaged Liability Coverage: The benefit includes Band-Aids and sheetrock repair for accidents with the insured at fault.
  • Comprehensive and Collision: Covers other damage to the insured vehicle when caused by theft, vandalism, or an accident comprised of initiating a wreck.
  • Personal Injury Protection (PIP): This type of no-fault insurance covers medical expenses for injuries sustained regardless of who was at fault.
  • Uninsured/Underinsured Motorist Coverage: This covers you against accidents caused by drivers with little or no insurance.
  • Rental Car Reimbursement and Roadside Assistance: Bonus coverage offers more ways to keep the insured vehicle on the road even when in repair.

This flexibility is beneficial, as you can choose a plan that best aligns with your lifestyle and needs. Whether you are looking for comprehensive coverage or a more basic option, you can tailor your insurance to your specific circumstances.

State Farm Auto Insurance Review: Full coverage auto insurance Definition Card

This adaptability allows you to prioritize essential features, ensuring you only pay for what you truly require. Additionally, it can lead to significant savings while providing peace of mind, knowing you have the right coverage for your unique situation. Check out our “Best Non-Standard Insurance Companies.”

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State Farm Available Discounts

State Farm provides a range of discounts to help reduce the overall cost of coverage. Key discounts include:

  • Safe Driver Discount: For drivers with a clean record.
  • Multi-Car and Multi-Policy Discounts: Savings for insuring multiple vehicles or bundling other policies (home, renters, life).
  • Good Student Discount: Available to young drivers with strong academic records.
  • Steer Clear Program: Aimed at young or inexperienced drivers who complete State Farm’s safe driving program.
  • Drive Safe & Save Program: Usage-based discount that monitors driving habits to reward safe behavior.

These discounts appeal to those looking to save, especially students, families, and policyholders who maintain multiple policies with State Farm. Find out more by reading our “Best State Farm Auto Insurance Discounts.”

State Farm Customer Reviews

Most policyholders describing the company positively note its customer service, reasonably easy claims process, and diverse range of coverage.

State Farm Insurance Policy Review – request by Agent
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State Farm is a customer service standout, nearly consistently ranking high in J.D. Power claims satisfaction among insurers that cut through consumer complaint data.

However, some users said it could improve its digital tools and mobile app offering. Its endurance-based customer care and support philosophy across its lifecycle resonates with customers, as evidenced by solid repeat purchases. Unlock additional information in our “Popular Auto Insurance Companies.”

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State Farm Business Review

State Farm is one of the largest auto insurance companies in the U.S., so it has a solid financial rating and some stability. It is widely recognized for its high economic strength, as reflected in its stable credit ratings, including an A++ rating from A.M. Best.

State Farm is hard to beat for reliable insurance, offering comprehensive coverage and exceptional customer service at just $33 per month, making it an excellent value for drivers.

Michelle Robbins Licensed Insurance Agent

The company has the largest network of local agents in the U.S., making it easy for customers to receive personalized service anywhere.

State Farm Insurance Rating

AgencyState Farm TablePress Logo
J.D. Power TablePress LogoScore: 877 / 1,000
Above Avg. Satisfaction
Score: C-
Below Avg. Business Practices
Consumer Reports TablePress LogoScore: 75/100
Positive Customer Feedback
Score: 0.78
More Complaints Than Avg.
A.M. BestScore: B
Fair Financial Strength

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State Farm also shows a strog affinity for corporate social responsibility and community engagement, which positively adds to its brand image. Access supplementary details in our “State Farm Drive Safe and Save Review.”

State Farm Pros and Cons

State Farm offers competitive rates, flexible coverage, and discounts like Drive Safe & Save, ideal for safe drivers and families. While highly rated in claims and stability, it may cost more for high-risk drivers and has limited digital tools.

Pros

  • Competitive rates for safe drivers and families
  • Wide range of coverage options and policy flexibility
  • Numerous discounts, including Drive Safe & Save and Good Student Discount
  • High customer satisfaction with claims handling
  • Financial solid stability and A++ rating from A.M. Best

Cons

  • Higher rates for high-risk drivers
  • Limited digital tools compared to some competitors
  • Discount availability may vary by location

State Farm provides competitive rates and extensive coverage options, making it a top choice for safe drivers and families. Enhance your comprehension with our “Auto Insurance Rates for Married vs. Single Drivers.”

What You Should Know About State Farm Insurance

As this State Farm auto insurance review has shown by all these pros and cons, the company provides an excellent service to customers that is reliable.

State Farm is still among the best-priced auto insurance companies in all 50 states and DC. It offers competitive rates overall, but especially for safe drivers, and it provides a considerable menu of coverage options plus a long list of discounts.

Although it’s not the cheapest option for high-risk drivers, State Farm is reliable for most other drivers because of its customer satisfaction and financial strength. Discover what lies beyond our “Best Auto Insurance Companies According to Reddit.” Find the best auto insurance company near you by entering your ZIP code into our free quote tool.

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Frequently Asked Questions

Is State Farm insurance good for auto coverage?

Yes, State Farm is widely regarded for its reliable auto coverage and customer service. Expand your understanding with our “Farmers vs. State Farm Auto Insurance..”

What is the State Farm insurance rating for customer satisfaction?

State Farm receives high ratings, especially in customer satisfaction and claims handling.

How do State Farm life insurance reviews compare with other insurers?

State Farm’s life insurance is praised for affordable rates and comprehensive policies.

How does State Farm vs. Travelers compare for auto insurance?

State Farm has more local agents, while Travelers may offer more discounts. Our “State Farm vs. Travelers Auto Insurance” will help you gain a deeper understanding.

What can I expect from State Farm home insurance reviews?

Reviews highlight vital customer service and a smooth claims process for home insurance.

How does State Farm renters insurance review rate in terms of coverage and service?

State Farm renters insurance is known for affordability and extensive personal property coverage.

Why do male vs. female insurance rates differ, and how does State Farm calculate these rates?

Rates differ due to statistical risk; State Farm considers age, driving record, and other factors. Obtain further insights from our “Why are auto insurance rates higher for males?

Does State Farm offer gap insurance, and how does it work?

State Farm provides gap insurance, covering the difference between a car’s value and loan balance.

How reliable are State Farm renters insurance reviews?

Reviews show that State Farm is reliable, with excellent coverage options for renters.

What is the difference between Geico vs. State Farm regarding rates and coverage?

Geico often has lower rates, while State Farm is praised for better local service. Our “Geico vs. State Farm Auto Insurance” provides a more nuanced perspective.

How do State Farm homeowners insurance reviews compare for claims and customer service?

Homeowners praise State Farm for responsive service and efficient claims processing.

What are the benefits of enrolling in State Farm automatic payment for auto policies?

Automatic payments ensure timely payments and may qualify for discounts.

Does State Farm rental car insurance provide sufficient coverage while traveling?

Yes, State Farm’s rental car insurance typically offers comprehensive protection. See our “State Farm vs. Allstate Auto Insurance.

What factors impact the State Farm full coverage cost for auto insurance?

Factors include driving history, vehicle type, and location.

What are the State Farm insurance ratings for financial stability and claims service?

State Farm holds high financial stability ratings and positive claims reviews.

Which homeowners insurance service does Liberty Mutual vs. State Farm offer better?

State Farm generally scores higher for customer service and claims satisfaction. Explore our article titled “Why does auto insurance vary from state to state?

How does the State Farm rating for auto insurance compare with competitors?

State Farm is often rated as one of the top auto insurers for service and reliability.

How much does State Farm full coverage insurance cost on average?

Total coverage costs vary but tend to be competitive with other major insurers.

How does State Farm auto insurance coverage compare with other insurers?

State Farm offers extensive coverage options and has a solid reputation for reliability. Delve into the specifics in our article called “Compare Cheap Online Auto Insurance Quotes.”

What do State Farm claims reviews reveal about the claims process?

Reviews indicate that State Farm’s claims process is straightforward and responsive. Enter your ZIP code to start comparing total coverage auto insurance rates.

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Daniel S. Young

Insurance Content Managing Editor

Daniel S. Young began his professional career as chief editor of The Chanticleer, a Jacksonville State University newspaper. He also contributed to The Anniston Star, a local newspaper in Alabama. Daniel holds a BA in Communication and is pursuing an MA in Journalism & Media Studies at the University of Alabama. With a strong desire to help others protect their investments, Daniel has writt...

Insurance Content Managing Editor

Michelle Robbins

Licensed Insurance Agent

Michelle Robbins has been a licensed insurance agent for over 13 years. Her career began in the real estate industry, supporting local realtors with Title Insurance. After several years, Michelle shifted to real estate home warranty insurance, where she managed a territory of over 100 miles of real estate professionals. Later, Agent Robbins obtained more licensing and experience serving families a...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for State Farm Insurance

4.09 (17,760 reviews)
1
November 9, 2024

StateFarmAgentComplaint

IRRESPONSIBLE INSURANCE AGENT

On 8/29/2024 I paid [REDACTED NAME], State Farm agent $170.93 for liability insurance on my 2010 Ford Focus. A few weeks later I received a check from State Farm for $119.83. I don’t know why, but I believe it was an error on their part for not submitting all the paperwork in a timely fashion. I cashed the check and used the money to pay other bills as I am a disabled senior citizen on a fixed income. The agent phoned me some time later an...
On 8/29/2024 I paid [REDACTED NAME], State Farm agent $170.93 for liability insurance on my 2010 Ford Focus. A few weeks later I received a check from State Farm for $119.83. I don’t know why, but I believe it was an error on their part for not submitting all the paperwork in a timely fashion. I cashed the check and used the money to pay other bills as I am a disabled senior citizen on a fixed income. The agent phoned me some time later and said I should have not cashed the check, it was an error on their part and I need to pay them that money ($119.83) back or they will cancel my insurance. So, I had to pay them again, or risk losing my insurance coverage. DO NOT USE THIS AGENT. THEY ARE TOTALLY IRRESPONSIBLE AND DO NOT TAKE ACCOUNTABILITY FOR THEIR ACTIONS.
1
September 13, 2024

JSmithElCajon

Incompetent [REDACTED NAME] [REDACTED NAME] of State Farm

[REDACTED NAME] [REDACTED NAME] of State Farm El Cajon, CA is a flagrantly incompetent insurance agent. I’ve had State Farm car insurance for 15 years and have decided to cancel my insurance with them because of his mismanagement of my account. He overcharged me and then his company sent texts and emails stating my car insurance would be imminently cancelled. When I called to address this [REDACTED NAME] [REDACTED NAME] said this was an erro...
[REDACTED NAME] [REDACTED NAME] of State Farm El Cajon, CA is a flagrantly incompetent insurance agent. I’ve had State Farm car insurance for 15 years and have decided to cancel my insurance with them because of his mismanagement of my account. He overcharged me and then his company sent texts and emails stating my car insurance would be imminently cancelled. When I called to address this [REDACTED NAME] [REDACTED NAME] said this was an error and then charged me a made up number less than the original amount. When I explicitly asked if I owed anything else, I was told I did not. Likely to get me off the phone so he could return to not doing his job. I still continued to receive impending cancellation notices which [REDACTED NAME] [REDACTED NAME] kept apologizing for. Shows how organized that office is. [REDACTED NAME] [REDACTED NAME] then proceeded to overcharge me the original amount on my next bill, I presume thinking I wouldn’t notice. He then insisted that this is the amount I’m supposed to pay. The inconsistency and the lying is inexcusable. I have never spent so much time emailing and calling an insurance company. If [REDACTED NAME] [REDACTED NAME] knew how to do his job like all the other agents I have worked with over years then I would have stayed loyal to State Farm. He should be fired by State Farm.
1
July 11, 2024

SJF

Loyalty doesn’t pay with Statefarm they could careless

I’ve been with StateFarm for 39 years. It is the ONLY Auto insurance I have ever had. I personally have no tickets and no accidents however 2 other people in my household have had one car totaled and a RV fire. As a result apparently Statefarm looks at it as the whole household. My policy has been randomly canceled. Now there’s some loyalty for ya huh? I did nothing!!!! NOTHING yet because other members in my household had claims MY policy ge...
I’ve been with StateFarm for 39 years. It is the ONLY Auto insurance I have ever had. I personally have no tickets and no accidents however 2 other people in my household have had one car totaled and a RV fire. As a result apparently Statefarm looks at it as the whole household. My policy has been randomly canceled. Now there’s some loyalty for ya huh? I did nothing!!!! NOTHING yet because other members in my household had claims MY policy gets canceled. 39 years wow really? No wonder they got downgraded they have no good business sense. That is just a dumb way to loose revenue not gain. Unbelievable. And Gigi doesn’t care she is insensitive to clients regardless. She said “hey this is how I pay my bills” wow so just cancel people who have done NOTHING WRONG ya that’s fantastic for gaining revenue and building a brokerage. Good Job Gigi!! You should be proud for canceling a 39 year loyal customer who ended up going elsewhere getting the same coverage for cheaper. So glad you have no idea how to maintain revenue and build a solid business. Bravo to ya! Let’s also not forget you brought up a claim my husband had. And I had to remind you he has been dead for 8 years. Yep good job! Your response of trying to point out they are my family members is ridiculous. The bottom line is MY policy was canceled for something others did family or not. I did NOT deserve that kind of treatment after 39 years of loyalty. You as an agent should have done something. I’ve spoken to a couple other agents and it appears you’re just not really sure how to get things done for your clients.
1
February 5, 2024

Chopper407

Two thumbs down for the claims department.

State Farm appears to be riding high with their NFL player commercials all the while treating their customers with little to no valve. State Farm’s claim department is cheap and unorganized. You’ll get a different answer to the same question every time you talk to a different claim specialist. When it comes to getting your car fixed expect to have to pay for repairs. I have full coverage and had damage done to my car. When I took it to a shop...
State Farm appears to be riding high with their NFL player commercials all the while treating their customers with little to no valve. State Farm’s claim department is cheap and unorganized. You’ll get a different answer to the same question every time you talk to a different claim specialist. When it comes to getting your car fixed expect to have to pay for repairs. I have full coverage and had damage done to my car. When I took it to a shop recommended by the dealer the State Farm adjuster undercut the shops prices left and right leaving me with a $1167.00 bill. Then they give me bs excuses why I’m out of pocket. I can only imagine what they would do if my house was damaged from a Hurricane or wind storm. This has been a terrible experience for my wife and I and will be switching to a different insurance company in the near future.
5
October 28, 2023

trailrunner87

Excellent Insurance Experience with State Farm

I unfortunately hit a deer and my front end was damaged to a small extent. State Farm made my car repair and rental car process seamless. Since there was no one involved in my accident besides myself, I decided to try their app to log my claim and I had a very easy experience. I didn't have to submit photos since it was a deer that caused it and it gave me next steps clearly and quickly. It gave me a list of collision centers and rental car pla...
I unfortunately hit a deer and my front end was damaged to a small extent. State Farm made my car repair and rental car process seamless. Since there was no one involved in my accident besides myself, I decided to try their app to log my claim and I had a very easy experience. I didn't have to submit photos since it was a deer that caused it and it gave me next steps clearly and quickly. It gave me a list of collision centers and rental car places, let me know what my rental car allowance was since I had recently added that to my policy, and let me know my deductible clearly at the end. I did everything through the app. Within a few hours, someone called me from State Farm to make sure I was okay and to ask if I needed any clarification or help navigating the app. She was caring and easy to talk to. I also love my agent, Bob Garrigan, and his whole team. They have always been there to discuss things with, to make good decisions with, and to support whatever I choose to do. I have never felt taken advantage of. I had two other accident claims with them a few years ago. Both went smoothly as well - both times, men rear-ended me. The first gentleman lied about it to avoid a policy issue on his end and my agent stayed the course and continued to patiently work with his insurance company until they took ownership of his actions and paid the claim. The second time I was rear-ended, the young man didn't contest his part in it, but the collision center was difficult to work with and State Farm had to call them out for their poor performance and work on my behalf. This is how an insurance company should treat their customer. I plan to stay with State Farm for as long as they give five star service.
1
October 19, 2023

Ann_Smith

To "Insure" a downfall

State Farm, as with many insurance companies care about only 1 thing. Money. I think the best way to understand it is just to watch the Incredibles, and that scene with Bob at his job. Does it matter who is at fault? No. Does it matter what the circumstances were? No. Does it matter if anybody is being unethical? No. What matters is the cold, hard cash. You can pay thousands of dollars, have a fender bender with barely a scratch and OOOP, they ha...
State Farm, as with many insurance companies care about only 1 thing. Money. I think the best way to understand it is just to watch the Incredibles, and that scene with Bob at his job. Does it matter who is at fault? No. Does it matter what the circumstances were? No. Does it matter if anybody is being unethical? No. What matters is the cold, hard cash. You can pay thousands of dollars, have a fender bender with barely a scratch and OOOP, they had to pay money to fix it? Strike one. Soon enough, you are out with yesterday's garbage. Heaven forbid you have a child learning how to drive and something goes wrong. I can promise you it will haunt them for years to come. They say they only look at the past three years. That would be a lie. They say they have your back, and that would be a lie. Any possibility they have to pay anything, even if only partial fault, they can, and will, throw the sack at ya. With that said, it does have some lovely agents. I could rave about how awesome they are. Heck, an agent thought it would be ridiculous to sack somebody over what happened to me, but, you know, he appealed and the company still said "Whaaat, we must pay money even though the person has barely had issues? No way!" Amazing how they can hire good ethical employees, but can't be a good ethical business. You can spend way more in premiums than they have ever had to pay for anything, but who cares? They don't want to to ever have to do their job. Insurance is required by law. But what is the point of having insurance when at the snap of the fingers they can dig up something that happened when you were learning how to drive and compare it to a small fender bender in the future and say "We don't want that!" What is to feel safe about? The motto "we got your back... as long as you are the only one who has to pay us anything. Ever." Should be their slogan. You can't learn from mistakes, even if you never make them again, you can't have complications with a new license without it haunting your future. You can't be human, and sometimes make human error. Insurance is there to ensure you will be ok. The only thing state farm ensures is their path to your wallet, and a way to ditch if any of YOUR money ever has to come back to you because things happen.
1
September 16, 2023

romomy

Ridiculous Rate Increases

They just raised my rate by $100.00 which was bad enough but they raised my mother's $400.00. She's on a fixed income and her rate was already ridiculously high. She has a good driving record and has been with SF for decades. When we made a move to the West coast, they doubled what she was paying back home (from a little over $600.00 per yr to $1200 every six months) and now to raise it another $400.00 after six months is adding insult to inju...
They just raised my rate by $100.00 which was bad enough but they raised my mother's $400.00. She's on a fixed income and her rate was already ridiculously high. She has a good driving record and has been with SF for decades. When we made a move to the West coast, they doubled what she was paying back home (from a little over $600.00 per yr to $1200 every six months) and now to raise it another $400.00 after six months is adding insult to injury. She worked her entire life and always paid her bill on time. No accidents, tickets, etc. No way she can afford $1600.00 every six months. That's if they don't raise it again in 6 months. It is appalling that they treat decades long customers this way. She's supposed to be enjoying retirement but how is she supposed to do that when she can't drive? If you think being with SF forever will help you in your twilight years forget it. They don't care about longterm business. Obviously, they raised her rate so much because they know she can't pay that much and they get to drop her without being called out for age discrimination. Changing companies ASAP.
4
July 22, 2023

Jen Anders

State Farm Insurance review

The State Farm Drive Safe & Save app is below average. Doesn\'t record every trip as it should. Requires my cellphone to have everything on (Location, Storage, Bluetooth, Physical Location, Phone, etc.), but lowers your trip score if the phone moves, jostles, or slides at all while you drive, A pain in the neck to deal with it every time. Also, it recorded a trip I did not make in my vehicle, but that my spouse drove us in his vehicle. So far af...
The State Farm Drive Safe & Save app is below average. Doesn\'t record every trip as it should. Requires my cellphone to have everything on (Location, Storage, Bluetooth, Physical Location, Phone, etc.), but lowers your trip score if the phone moves, jostles, or slides at all while you drive, A pain in the neck to deal with it every time. Also, it recorded a trip I did not make in my vehicle, but that my spouse drove us in his vehicle. So far after1 month its only an $11.10 discount for 6 months, but we will see. I would not recommend this app. Allstatea was much more user friendly and less \"Big Brother.\"
5
May 3, 2023

LHN

Personal article policy

[REDACTED NAME] was very helpful with my personal articles policy. I made my payment for 2023 to my auto policy. She was very helpful to ensure payment when to the correct department.
1
March 17, 2023

Love2sing_

Customer Concerns or Customer Loyalty Mean Nothing

After almost 20 years of being a State Farm customer, I will be moving on to another insurance carrier. I took my car to be repaired at a State Farm preferred body shop after a collision with a deer. Traumatizing! The repair shop didn’t submit all the needed repairs to State Farm in an effort to cut corners and still do the work just barely under the threshold of my vehicle being totaled. When I went to pick up my car, the engine light was on, ...
After almost 20 years of being a State Farm customer, I will be moving on to another insurance carrier. I took my car to be repaired at a State Farm preferred body shop after a collision with a deer. Traumatizing! The repair shop didn’t submit all the needed repairs to State Farm in an effort to cut corners and still do the work just barely under the threshold of my vehicle being totaled. When I went to pick up my car, the engine light was on, my instrument panel wasn’t working, and my sunroof liner was still sagging inside the vehicle. The repair shop relayed to State Farm that such issues were “pre-existing” issues. This claim was totally untrue. I ended up taking my vehicle to the dealership to fix the electrical issues that did not exist prior to the accident. It was determined at the dealership that those issues were a result of unsavory work performed at the body shop. The final issue was the sunroof liner. The body shop still insisted it was a pre-existing condition. I contacted State Farm directly with my concern. They told me unless I had a photo of the liner intact before the accident, they would stand by the report of the body shop because the shop is on their preferred list. How absurd! My only request was that they send a State Farm representative to look at the sunroof. They would not comply, and I was told that if I need to change insurance companies, they would understand. As a result, I am now financially responsible for this outstanding repair to my vehicle. So, no I would not recommend State Farm as an insurance carrier. They were NOT “like a good neighbor.” They were NOT “there” for me as a customer. If you do select them, make sure you take a picture of your vehicle intact right before you anticipate an accident. Absurd!
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