8 Best Auto Insurance Companies According to Consumer Reports in 2024

State Farm, USAA, and Progressive are the best auto insurance companies, according to Consumer Reports.

We’ve listed other top-ranked auto insurance companies below.

Our Top 8 Picks: Best Auto Insurance Companies According to Consumer Reports

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#1 – State Farm: Top Pick Overall

Pros

• Customer Service: One of the reasons for State Farm’s high ranking on Consumer Reports is the company’s great customer service.
• Financial Strength: State Farm is well-established financially, which you can read about in our State Farm review.
• Multi-Policy Discount: Customers can save by bundling policies at State Farm.

Cons

• Safe Driver Discount Availability: State Farm’s UBI discount is only available in select states.
• No Online Purchases: You can get quotes online but can’t purchase a policy unless you go through an agent.

#2 – USAA: Best for Military Focus

Pros

• Military Focus: USAA’s focus on military members and veterans allows it to provide great customer service and low rates.
• Competitive Rates: USAA’s low rates and multiple discounts help its rates stay competitive. Learn about its rates in our review of USAA.
• Coverage Options: USAA offers plenty of add-on coverage options to personalize policies.

Cons

• Few Local Branches: USAA doesn’t have as wide a base of in-person locations and agents.
• Eligibility is Limited: Only veterans, military, and their families can purchase USAA insurance.

#3 – Progressive: Best for Competitive Rates

Pros

• Competitive Rates: Progressive has competitive rates for high-risk drivers. Learn more in our Progressive auto insurance review.
• User-Friendly: Progressive’s website and app are easily navigated.
• Coverage Options: Progressive has gap insurance, roadside assistance, and more.

Cons

• UBI Rate Increases: Progressive may raise rates for drivers who score poorly in its UBI program.
• Varying Customer Service: Some customers have poor ratings for Progressive’s customer service.

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#4 – Geico: Best for Extensive Coverage

Pros

• Extensive Coverage: Geico offers extensive coverage options for cars. We cover Geico’s coverage options in our Geico review.
• User-Friendly: Geico’s website and app are easily navigable.
• Multiple Discounts: Geico has bundling discounts, good driver discounts, and more.

Cons

• Few Local Agents: Geico doesn’t have an extensive network of local agents.
• UBI Availability: Not all states have Geico’s UBI discount program.

#5 – Allstate: Best for Wide Range

Pros

• Wide Range: Allstate is available across the U.S. Read more about the company in our review of Allstate.
• Coverage Options: Allstate has roadside assistance and more.
• Multiple Discounts: Allstate has good driver discounts, bundling discounts, and many more.

Cons

• UBI Availability: A few states don’t have Allstate’s UBI discount.
• Higher Rates for Some: Allstate has less competitive rates for drivers with high-risk records or younger drivers.

#6 – Amica: Best for Strong Reputation

Pros

• Strong Reputation: Amica has strong ratings for its financial strength and business practices.
• Multiple Coverages: Amica has gap insurance, rental reimbursement insurance, and more.
• Accident Forgiveness: Amica’s accident forgiveness can be a huge plus for safe drivers.

Cons

• Not Sold in Hawaii: Amica is sold in 49/50 states. Learn more about the company’s insurance in these states in our review of Amica.
• Higher Rates for Some: Amica’s rates may not be as competitive for high-risk drivers.

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#7 – Erie: Best for Personalized Service

Pros

• Personalized Service: Erie’s agents help provide personalized service. Read more about Erie’s service in our review of Erie auto insurance.
• Rate Lock: Erie’s rate lock means the company won’t raise rates unless your policy changes.
• Coverage Options: Erie’s selection of add-on coverages includes rental reimbursement and gap insurance.

Cons

• Availability: Erie doesn’t offer auto insurance in many states.
• UBI Rewards: Unlike other companies, Erie doesn’t offer a discount on auto insurance through its UBI program. Instead, it offers gift cards.

#8 – Auto-Owners: Best for Localized Support

Pros

• Localized Support: Auto-Owners’ local agents provide support to customers. Read more in our Auto-Owners review.
• Financial Stability: Auto-Owners has high ratings for financial strength.
• Coverage Options: Auto-Owners has multiple add-on coverages.

Cons

• Availability: Auto-Owners is not sold in every state.
• Higher Rates for Some: High-risk drivers may not find competitive rates at Auto-Owners.

Auto Insurance Company Consumer Satisfaction Ratings

Consumer satisfaction rankings are one of the most valued methods to evaluate auto insurance company quotes and whether or not an auto insurance company is highly preferred.

Consumer satisfaction encompasses customer happiness with customer service, claims processing, premium rates, and overall perceptions of an insurance company.

Consumer Reports frequently evaluates auto insurance company options and publishes Consumer Report car insurance findings on its website and in its subscription magazine.

The auto insurance consumer reviews from Consumer Reports are based on in-depth evaluations of car insurance company performance, including accessibility to customer service, ease of filing claims, claims processing, products and services offered, and benefits provided to policyholders. It also evaluates complaints against the companies.

Read more: How to File a Complaint Against Your Auto Insurance Company

JD Powers and Associates also conducts an annual review of auto insurance companies and publishes its report on its website. JD Powers evaluates consumer satisfaction with auto insurance companies’ customer service, claims processing, and ease of access. Additionally, the auto insurance companies ranked are based on overall perceptions of car insurance companies and premium rates.

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Auto Insurance Company Financial Health

Financial health and stability are also extremely important qualities to evaluate when looking for highly preferred auto insurance companies. Financial health ratings are based on strong financial reserves, excellent financial business practices and, good credit ratings. Additionally, ratings take into consideration how long an insurance company has been in business.

Learn more: How to Research Auto Insurance Companies

Companies with strong financial rankings are able to tolerate large numbers of claims that occur during disasters. For example, during the spring of 2011, numerous tornadoes hit the southeastern United States, resulting in billions of dollars in damage.

Companies with low financial health ranking were unable to pay claims and many have folded as a result.

AM Best, Fitch and Standard and Poor’s are independent financial evaluation organizations that monitor the financial health of insurance companies. They publish their findings on their websites. Rankings are based on letter grades and the highest grade issued is “A++,” which indicates superior financial stability.

Grades in the “A” range indicate excellent financial stability. Grades in the “B” range indicate good financial standing. Grades of “C” and below indicate an insurance company is financially unhealthy.

Auto Insurance Company Consumer Complaints

When you are looking for a preferred auto insurance company, you want to avoid companies that have high numbers of consumer complaints.

Also, consumer complaints tend to increase significantly when a catastrophic event occurs, claims are delayed, or a large number of claims are filed.

Read more: How to File an Auto Insurance Claim

The National Association of Insurance Commissioners (NAIC) and the Center for Insurance Policy and Research is a regulatory association for the insurance industry.They set standards and regulations for the insurance industry. They publish complaints against insurance companies that can be viewed and researched by consumers. They also publish trends in consumer complaints, including information on the most common consumer complaints and the most common resolutions of consumer complaints.

The Better Business Bureau is another national organization dedicated to providing consumer information about companies in the United States. It also publishes information about consumer complaints on its website. They also assist consumers with problems by mediating resolutions. The Better Business Bureau also publishes positive company reviews on its website.

Auto Insurance Company Premium Rates

When looking for preferred auto insurance companies, premium rates are another important quality to consider. However, low premium rates do not automatically mean that an insurance company will provide you with good service and pay your claims quickly and efficiently.

Auto Insurance Monthly Rates by Coverage Level

Insurance comparison websites allow you to review premium rate quotes from multiple companies at the same time.

Insurance comparison websites often will recommend highly-rated insurance companies. Additionally, they often have articles on relevant topics of concern and interest to people looking for auto insurance. You can also get quotes directly from companies like State Farm.

Independent insurance brokers can also provide you with premium rate quotes from multiple companies (learn more: Auto Insurance Broker Defined). Independent brokers usually represent several insurance companies and can make recommendations about the type of insurance you need and ways to lower your premium rates.

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The Final Word on the Best Consumer Reports Companies

When you are looking for auto insurance, you should consider more than premium rates when making your purchasing decision. Although it is important to know how to lower your auto insurance rates, you should also consider auto insurance consumer ratings from companies like Consumer Reports, J.D. Power, and more.

In addition to reading Consumer Reports’ automobile insurance reviews, shop around for rate comparisons. Our FREE car insurance comparison tool can compare coverage options and premium prices from several companies when you enter your ZIP code.

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